Bilingual Teller

Wells Fargo

. Accurately process deposits, withdrawals, payments, check cashing, and other routine service transactions .

Posted 10/23/2026full-timeChamblee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by accurately processing transactions and building relationships through active listening. Proficient in bilingual communication and capable of identifying customer needs while adhering to policies and procedures.

Highest-signal resume keywords

Customer-Facing ExperienceBilingual Proficiency in Spanish/EnglishCash-Handling ExperienceAttention to DetailStrong Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingRisk ManagementCustomer Needs AssessmentReferral IdentificationOperational Activities Management

Soft Skills

Active ListeningRelationship BuildingCollaborationOrganizational SkillsAdaptability

Industry Keywords

Customer ServiceDigital ToolsSelf-Service OptionsPolicies and ProceduresComplex Issue Escalation

About the role

Key responsibilities & impact

Accurately process deposits, withdrawals, payments, check cashing, and other routine service transactions
Welcome customers, understand their needs, and guide them to digital tools, self-service options, or appropriate team members
Build customer relationships through active listening and connect customers to relevant information, services, digital tools, or bankers
Identify product or service needs, introduce high-level solutions, and refer customers to bankers for detailed guidance
Complete transactional and operational activities accurately while managing risk according to policies and controls
Clarify customer needs and provide clear, simple solutions or next steps
Collaborate with branch teammates to maintain smooth daily operations and a consistent customer experience
Resolve routine customer questions and concerns and escalate complex issues
Follow leadership direction and escalate situations as needed

Requirements

What you’ll need

6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
Bilingual speaking and listening proficiency in Spanish/English
Ability to work a schedule that will include Saturdays
This position is not eligible for Visa sponsorship
Must take and pass required language assessment
Experience in customer-facing roles
Strong attention to detail and ability to accurately process transactions across multiple systems in fast-paced environments
Strong verbal communication and active listening skills
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
Proven cash-handling experience
Ability to recognize potential risk, ask questions, and appropriately escalate concerns
Ability to understand customer needs and identify referral and service opportunities
Strong collaboration and relationship-building skills
Organized and adaptable, with ability to prioritize effectively
Ability to resolve routine customer concerns with sound judgment and professionalism

Benefits

Comp & perks

Robust benefits
Competitive compensation
Programs designed to support work-life balance and well-being
Training and coaching
Career growth and mobility opportunities
Equal opportunity employment
Medical accommodation support during recruitment or interview
Drug-free workplace