Branch Operations Associate Manager

Wells Fargo

. Lead and supervise teller-function risk and operations .

Posted 10/13/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills while managing teller operations and ensuring compliance with banking regulations. Capable of coaching and developing team members, resolving complex customer issues, and maintaining high operational standards in a fast-paced environment.

Highest-signal resume keywords

Leadership ExperienceCustomer Service ExcellenceBanking Regulations KnowledgeCash Handling ExperienceOperational Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Teller Operations ManagementIssue ResolutionFinancial Services ManagementRisk ManagementCompliance Controls

Soft Skills

Coaching and MentoringInterpersonal CommunicationCritical ThinkingIntegrity and ProfessionalismMotivational Skills

Tools & Technologies

Mobile Banking EducationPerformance Management Tools

Certifications & Qualifications

Consumer Financial Protection Bureau Loan Originator Qualification

Industry Keywords

Retail BankingCustomer ExperienceHigh-Volume EnvironmentFinancial Responsibility StandardsLoss Prevention

About the role

Key responsibilities & impact

Lead and supervise teller-function risk and operations
Deliver exceptional customer service and colleague experience
Ensure timely completion, quality, and compliance in teller functions
Provide feedback and ideas to improve customer service, colleague experience, and performance management processes and tools
Perform operational and customer support tasks
Engage customers in conversations and build relationships
Manage teller-line scheduling and daily operations
Make decisions and resolve teller-line operational issues under regional banking management direction
Interpret applicable regulations, policies, procedures, audit requirements, and escalation procedures
Support customers and employees in resolving or escalating concerns and complaints
Collaborate with branch employees, colleagues, and mid-level managers
Coach, motivate, and develop direct reports
Manage people and financial-resource allocation for branch operations
Mentor direct reports and assist in hiring talent
Assess customer needs and refer customers interested in dwelling-secured products to SAFE team members without taking applications or offering or negotiating transaction terms

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of leadership experience
Ability to work a schedule that may include most Saturdays
Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
Must comply with Wells Fargo Loan Originator policies and ongoing regulatory requirements
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
Current credit report will be used to assess financial responsibility and credit fitness
Must meet additional screening requirements, if necessary
This position is not eligible for Visa sponsorship
Leadership skills, including ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service and resolve complex customer issues
Customer service, operations, or financial services management experience in a high-volume, fast-paced environment
Ability to educate customers about technology and mobile banking options
Ability to interact with integrity and professionalism
Knowledge of banking laws and regulations
Knowledge of retail compliance controls, risk management, and loss prevention
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Relevant military experience may include military protocol, personnel benefits management, military orders or transitions, wartime readiness, human resources, or military recruiting
Cash handling experience

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available