Branch Operations Associate Manager

Wells Fargo

. Lead and supervise teller-function risk and operations .

Posted 9/22/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $27 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills while managing teller operations and ensuring compliance with banking regulations. Capable of building and developing diverse teams, resolving complex customer issues, and optimizing operational processes.

Highest-signal resume keywords

Leadership ExperienceCustomer Service SkillsBanking Laws KnowledgeCash Handling ExperienceOperational Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue ResolutionOperational ManagementRegulatory ComplianceRisk ManagementFinancial Services Management

Soft Skills

Team BuildingMotivating Direct ReportsCritical ThinkingRelationship BuildingIndependent Judgment

Tools & Technologies

Mobile Banking EducationPerformance Management Tools

Certifications & Qualifications

Consumer Financial Protection Bureau Qualification

Industry Keywords

Teller OperationsRetail Compliance ControlsLoss PreventionHigh-Volume EnvironmentFinancial Responsibility Standards

About the role

Key responsibilities & impact

Lead and supervise teller-function risk and operations
Deliver exceptional customer service and colleague experience
Ensure timely completion, quality, and compliance in teller functions
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools
Perform operational and customer support tasks
Engage customers, build relationships, and resolve or escalate concerns and complaints
Manage teller-line scheduling and daily operations
Make operational decisions and resolve issues under regional banking management direction
Apply regulations, policies, procedures, audit, and escalation requirements
Collaborate with branch employees, colleagues, and mid-level managers
Coach, motivate, and develop direct reports
Manage allocation of people and financial resources for branch operations
Mentor direct reports and assist with hiring
Assess customer needs and refer interested customers for dwelling-secured products to SAFE team members without taking applications or negotiating terms

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of Leadership experience
Ability to work a schedule that may include most Saturdays
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
Must meet ongoing regulatory requirements including additional screening, if necessary
This position is not eligible for Visa sponsorship
Leadership skills including the ability to build, develop, and motivate a diverse work team
Strong customer service and complex customer issue resolution abilities
Customer service, operations, or financial services management experience in a high-volume, fast-paced environment
Ability to educate customers about technology and mobile banking options
Knowledge of banking laws and regulations
Knowledge of retail compliance controls, risk management, and loss prevention
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Cash handling experience
Relevant military experience may include military protocol, personnel benefits management, military orders or transitions, wartime readiness, human resources, or recruiting

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available