Branch Operations Associate Manager

Wells Fargo

. Lead and supervise teller-function risk and operations .

Posted 10/17/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills in a banking environment, with a focus on customer service excellence, compliance, and risk management. Capable of mentoring and developing team members while effectively managing branch operations and resources.

Highest-signal resume keywords

Customer Service ExcellenceLeadership ExperienceRisk ManagementOperational ComplianceTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Issue ResolutionOperational ManagementRegulatory CompliancePerformance ManagementRisk MonitoringLoan OriginationCustomer Needs AssessmentFinancial Resource AllocationAudit ProceduresEscalation Procedures

Soft Skills

CoachingMotivatingRelationship BuildingCollaborationCommunication

Certifications & Qualifications

Loan Originator Qualification

Industry Keywords

Consumer Financial Protection BureauWells Fargo PoliciesFinancial ResponsibilityGeneral Financial FitnessCriminal Background Standards

About the role

Key responsibilities & impact

Lead and supervise teller-function risk and operations
Deliver exceptional customer service and colleague experience while ensuring timely completion, quality, and compliance
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools
Perform operational and customer support tasks
Engage customers, build relationships, and interact directly with them
Manage teller-line schedules and daily operations
Make decisions and resolve teller-line operational issues under regional banking management direction
Support customers and employees in resolving or escalating concerns and complaints
Collaborate with branch employees, colleagues, and mid-level managers
Coach, motivate, and develop direct reports
Manage allocation of people and financial resources for branch operations
Mentor direct reports and assist in hiring talent
Assess customer needs and refer customers interested in dwelling-secured products to SAFE team members without taking applications or offering or negotiating transaction terms
Execute applicable risk and compliance programs, monitor risks, and escalate and remediate issues appropriately

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of leadership experience
Ability to work weekends and holidays as needed or scheduled
Loan Originator positions must meet Consumer Financial Protection Bureau qualification requirements
Compliance with Wells Fargo policies and applicable financial responsibility, character, general financial fitness, and criminal background standards
Ongoing regulatory requirements and additional screening, if necessary
Ability to interpret applicable regulations, policy and procedure requirements, and audit and escalation procedures

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available