Branch Operations Associate Manager

Wells Fargo

. Lead and supervise risk and teller operations to deliver exceptional customer service and colleague experience .

Posted 10/30/2026full-timeBeverly Hills • California • United StatesJuniorMid-Level💰 $27 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills while managing teller operations and ensuring compliance with banking regulations. Capable of resolving complex issues and fostering a positive colleague experience in a fast-paced environment.

Highest-signal resume keywords

Leadership ExperienceCustomer Service SkillsIssue Resolution SkillsKnowledge Of Banking LawsCash Handling Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk ManagementFinancial Services ManagementOperational ComplianceCustomer Needs AssessmentTeller Operations Management

Soft Skills

Coaching And MentoringRelationship BuildingIntegrity And ProfessionalismCritical ThinkingAbility To Work Under Pressure

Tools & Technologies

Mobile Banking OptionsPerformance Management Tools

Certifications & Qualifications

Consumer Financial Protection Bureau QualificationLoan Originator Certification

Industry Keywords

Retail Compliance ControlsLoss PreventionFinancial Responsibility StandardsAudit RequirementsEscalation Procedures

About the role

Key responsibilities & impact

Lead and supervise risk and teller operations to deliver exceptional customer service and colleague experience
Ensure timely completion, quality, and compliance in teller functions
Provide feedback and ideas to improve customer service, colleague experience, and performance management processes and tools
Perform operational and customer support tasks
Engage customers in conversations and build relationships
Manage teller-line scheduling and daily operations
Make decisions and resolve daily teller-line operational issues under regional banking management direction
Interpret applicable regulations, policies, procedures, audit, and escalation requirements
Support customers and employees in resolving or escalating concerns and complaints
Collaborate with branch employees, colleagues, and mid-level managers
Coach, motivate, and develop direct reports
Manage people and financial resource allocation for branch operations
Mentor direct reports and assist in hiring talent
Assess customer needs and refer customers interested in dwelling-secured products to SAFE team members without taking applications or offering or negotiating transaction terms

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of Leadership experience
Ability to work a schedule that may include most Saturdays
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions
Must comply with Wells Fargo Loan Originator policies and ongoing regulatory requirements
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
Current credit report required for financial responsibility and credit fitness assessment
Position is not eligible for Visa sponsorship
Leadership skills, including building, developing, and motivating a diverse work team
Strong customer service and complex issue resolution skills
Customer service, operations, or financial services management experience in a high-volume, fast-paced environment
Ability to educate customers about technology and mobile banking options
Integrity and professionalism when interacting with customers and employees
Knowledge of banking laws and regulations
Knowledge of retail compliance controls, risk management, and loss prevention
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking
Cash handling experience

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available