Branch Operations Coordinator

Wells Fargo

. Accurately process and approve teller transactions .

Posted 10/8/2026full-timeSan Antonio • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively resolving issues and educating customers on digital banking solutions. Possesses cash handling experience and knowledge of retail compliance controls, risk management, and loss prevention.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceIssue Resolution SupportRetail Compliance KnowledgeRisk Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingOperational ActivitiesFraud PreventionMobile Banking EducationFinancial Needs Assessment

Soft Skills

Relationship BuildingMotivational LeadershipIntegrity and ProfessionalismOrganizational SkillsJudgment and Decision-Making

Industry Keywords

Retail BankingLoss PreventionRisk ManagementOperational SupportCustomer Support

About the role

Key responsibilities & impact

Accurately process and approve teller transactions
Share digital solutions and make appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks
Support the Branch manager with operational tasks and scheduling
Resolve daily teller-line operational issues under regional banking management direction
Support customers and employees in resolving or escalating concerns or complaints
Provide excellent service by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers’ financial needs
Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

What you’ll need

1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education
Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
Ability to educate and connect customers to technology and explain mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent, and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to motivate others to achieve full potential and meet established business objectives
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

Robust benefits
Competitive compensation
Programs designed to support work-life balance and well-being
Community investment opportunities
Career growth and development support
Medical accommodation support during the application or interview process