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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effectively resolving issues and educating customers on digital banking solutions. Exhibits sound judgment in operational tasks while adhering to compliance and risk management protocols.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceRisk Management KnowledgeOperational Task SupportTeam Motivation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Issue Resolution SupportTransaction ProcessingFraud IdentificationOperational Activities ManagementMobile Banking Education
Soft Skills
Relationship BuildingProfessionalismJudgment and Decision-MakingOrganization and PrioritizationMotivational Skills
Industry Keywords
Retail Compliance ControlsLoss PreventionFinancial Needs AssessmentCustomer SupportBanking Operations
About the role
Key responsibilities & impact- Accurately process and approve teller transactions
- Share digital solutions and make appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks
- Support the Branch manager with operational tasks and scheduling
- Resolve daily teller-line operational issues under regional banking management direction
- Support customers and employees in resolving or escalating concerns and complaints
- Exercise judgment within defined policies and procedures
- Provide excellent service by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers’ financial needs
- Motivate a diverse team to achieve full potential and meet business objectives
Requirements
What you’ll need- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education
- Ability to work a schedule that may include most Saturdays
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
- Ability to educate and connect customers to technology and explain mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent, and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to motivate others to achieve full potential and meet established business objectives
- Not eligible for Visa sponsorship
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Work-life balance and well-being programs
- Community investment recognition
- Growth and career development opportunities
- Equal opportunity employment
- Medical accommodations during recruitment or interviews
- Drug-free workplace