Branch Operations Manager

Wells Fargo

. Lead and supervise risk and teller operations to deliver exceptional customer service and colleague experience .

Posted 10/8/2026full-timeCarson City • Nevada • United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and customer service skills while managing teller operations and ensuring compliance with banking regulations. Capable of developing and mentoring a diverse team, resolving complex customer issues, and enhancing operational efficiency.

Highest-signal resume keywords

Leadership ExperienceCustomer Service SkillsRisk Management KnowledgeCash Handling ExperienceRegulatory Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Needs AssessmentOperational Support TasksPerformance Management ProcessesFinancial Services ManagementMobile Banking EducationCritical Thinking SkillsIssue ResolutionRetail Compliance ControlsLoss PreventionMilitary Protocol Knowledge

Soft Skills

Team MotivationEffective CommunicationIntegrityProfessionalismRelationship Building

Certifications & Qualifications

Consumer Financial Protection Bureau Qualification

Industry Keywords

Banking Industry RegulationsTeller OperationsHigh Volume EnvironmentMilitary ExperiencePersonnel Benefits Management

About the role

Key responsibilities & impact

Lead and supervise risk and teller operations to deliver exceptional customer service and colleague experience
Ensure timely completion, quality, and compliance in teller functions
Provide feedback and ideas for improving customer service, colleague experience, performance management processes, and tools
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships
Manage the schedule and daily operations of the teller line
Make decisions and resolve daily teller-line operational issues under regional banking management direction
Interpret applicable regulations, policy and procedure requirements, and audit and escalation procedures
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers
Coach, motivate, and develop a diverse team of direct reports
Manage allocation of people and financial resources for branch operations
Mentor and guide talent development of direct reports and assist in hiring talent
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member without taking applications or offering or negotiating transaction terms

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
1+ years of Leadership experience
Leadership skills including the ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Knowledge and understanding of laws and regulations pertaining to the banking industry
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Cash handling experience
Ability to work a schedule that may include most Saturdays
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards
Must meet ongoing regulatory requirements including additional screening, if necessary
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available