Branch Operations Manager

Wells Fargo

. Lead and supervise teller-function risk and operations to deliver exceptional customer service and colleague experience .

Posted 10/2/2026full-timeGlendora • California • United StatesJunior💰 $27 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and customer service skills while managing teller operations and ensuring compliance with banking regulations. Capable of coaching and developing a diverse team, resolving complex customer issues, and executing risk management programs.

Highest-signal resume keywords

Leadership ExperienceCustomer Service SkillsBanking Laws KnowledgeRisk ManagementCash Handling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementIssue ResolutionFinancial Services ManagementRegulatory CompliancePerformance ManagementTeller Function ManagementCustomer Needs AssessmentTechnology EducationCritical ThinkingLoss Prevention

Soft Skills

Team BuildingMotivationIntegrityProfessionalismCollaboration

Certifications & Qualifications

Consumer Financial Protection Bureau Qualification

Industry Keywords

Retail Compliance ControlsFinancial Crimes Risk ProgramsBranch OperationsCustomer EngagementHigh-Volume Environment

About the role

Key responsibilities & impact

Lead and supervise teller-function risk and operations to deliver exceptional customer service and colleague experience
Ensure timely completion, quality, and compliance in teller functions
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools
Perform operational and customer support tasks
Provide customer service, engage customers, and build relationships
Manage teller-line scheduling and daily operations
Make decisions and resolve teller-line operational issues under regional banking management direction
Interpret applicable regulations, policies, procedures, audits, and escalation requirements
Support customers and employees in resolving or escalating concerns and complaints
Collaborate with branch employees, colleagues, and mid-level managers
Interact directly with customers
Coach, motivate, and develop a diverse team of direct reports
Manage people and financial-resource allocation for branch operations
Mentor direct reports and assist with hiring talent
Assess customer needs and refer customers interested in dwelling-secured products to SAFE team members without taking applications or offering or negotiating transaction terms
Execute applicable credit, market, financial-crimes, operational, and regulatory-compliance risk programs
Follow Wells Fargo policies and procedures, escalate and remediate issues, and make sound risk decisions

Requirements

What you’ll need

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of leadership experience
Leadership skills, including the ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service and resolve complex customer issues
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment
Ability to educate customers about technology and mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Knowledge of banking laws and regulations
Knowledge of retail compliance controls, risk management, and loss prevention
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking
Relevant military experience may include military protocol, personnel benefits management, human resources, recruiting, or leadership reporting
Cash handling experience
Ability to work a schedule that may include most Saturdays
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions
Must meet financial responsibility, character, general financial fitness, and criminal background standards
Must comply with ongoing regulatory requirements and additional screening, if necessary
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available