Branch Support Manager

Wells Fargo

. Lead a team of Client Associates in transactional tasks and processes .

Posted 9/18/2026full-timeBoston • New Hampshire • United StatesMid-LevelSenior💰 $85,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing Client Associates while ensuring compliance with regulatory requirements and operational excellence. Proficient in process improvement, risk control, and client service within the brokerage industry.

Highest-signal resume keywords

Securities Industry ExperienceLeadership ExperienceFINRA Series 7 LicenseClient Service-Centric ApproachRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementRisk ControlOperational ProceduresDocument ApprovalsAsset MovementsTraining and DevelopmentMarket ReadinessDigital OnboardingMoney-Movement AdoptionBrokerage Branch Exams

Soft Skills

Excellent Communication SkillsAttention to DetailOrganizational SkillsInterpersonal SkillsCoaching and Mentoring

Certifications & Qualifications

FINRA Series 63 LicenseFINRA Series 66 LicenseFINRA Series 65 LicenseFINRA Supervisory LicenseFINRA Background Screening

Industry Keywords

Brokerage IndustryClient Relationship GroupOperational SupportCompliance RequirementsFinancial Fitness

About the role

Key responsibilities & impact

Lead a team of Client Associates in transactional tasks and processes
Ensure timely completion, quality, and compliance of team processes
Increase digital onboarding and money-movement adoption
Reduce operational support issues and documentation errors
Lead market readiness and strategic rollout support for new digital tools
Identify process improvement and risk control opportunities
Make supervisory decisions and resolve team supervision, work allocation, and daily operations issues
Interpret policies, procedures, and compliance requirements
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers
Interact directly with external customers
Mentor associates and guide talent development
Assist in hiring talent
Serve as initial contact for operational, service, and technology inquiries
Liaise between Market Leaders, Branch/Area Managers, Brokerage Support, and Client Associates
Execute approval processes, including asset movements, document approvals, and remediation initiatives
Onboard, train, recognize, engage, and develop Client Associates
Ensure Client Associates are trained in Client Relationship Group ease-of-doing-business initiatives
Visit branches across the Market to oversee operational/support practices and coach on operational risk

Requirements

What you’ll need

4+ years of Securities industry experience, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of leadership experience
Successfully completed FINRA Series 7 and 63 or 7 and 66 examinations, or FINRA recognized equivalents, sufficient to qualify for immediate FINRA registration
Appropriate FINRA license(s) required for ongoing employment
FINRA Series 65 or 66 examinations or equivalent must be completed within 90 days if not immediately available to transfer upon hire
Compliance with state law registration and licensing requirements
Additional requirements include enhanced financial fitness and criminal background standards
Successful completion of FINRA background screening and background check prior to hire
Must meet ongoing regulatory obligations, including periodic screening and mandatory reporting
This position is subject to FINRA background screening requirements
1+ year of leadership experience including managing, coaching, and training
Knowledge and understanding of the brokerage industry, products, and operational procedures
Excellent verbal, written, and interpersonal communication skills
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective
Client service-centric approach for internal and external customers
Strong attention to detail and accuracy
Ability to prioritize tasks, stay organized, and manage competing demands in a fast-paced environment
Series 9/10 licensing desired
FINRA supervisory license desired
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available