Branch Support Manager

Wells Fargo

. Lead a team of Client Associates in transactional tasks and processes .

Posted 11/2/2026full-timeAsheville • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Client Associates, ensuring compliance with regulatory requirements, and driving operational efficiency. Possesses expertise in the securities industry, including knowledge of brokerage products and processes, while fostering team development and mentoring.

Highest-signal resume keywords

Securities Industry ExperienceLeadership ExperienceFINRA Series 7 LicenseFINRA Series 63 LicenseCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementRisk ControlOperational SupportDigital OnboardingDocument ApprovalsTraining and DevelopmentClient Relationship ManagementMarket ReadinessIssue ResolutionRegulatory Compliance

Soft Skills

Team LeadershipMentoringCollaborationCoachingCommunication

Certifications & Qualifications

FINRA Series 7FINRA Series 63FINRA Series 65FINRA Series 66

Industry Keywords

Brokerage IndustryOperational ProceduresRegulatory RequirementsFinancial FitnessBackground Screening

About the role

Key responsibilities & impact

Lead a team of Client Associates in transactional tasks and processes
Ensure timely completion, quality, and compliance of team work
Increase digital onboarding and money-movement adoption while reducing operational support issues and documentation errors
Lead market readiness and rollout support for new digital tools
Identify process improvement and risk control opportunities
Make supervisory decisions and resolve issues involving supervision, work allocation, and daily operations
Interpret and apply policies, procedures, and compliance requirements
Collaborate with Market Support Manager, peers, colleagues, mid-level managers, and external customers
Mentor associates and support hiring and talent development
Serve as initial contact for operational, service, and technology inquiries
Liaise among Market Leaders, Branch/Area Managers, Brokerage Support, and Client Associates
Execute approval processes for asset movements, document approvals, and remediation initiatives
Oversee onboarding, training, recognition, engagement, and development of Client Associates
Ensure associates are trained in Client Relationship Group ease-of-doing-business initiatives
Visit branches across the market to oversee operational/support practices and coach on operational risk

Requirements

What you’ll need

4+ years of Securities industry experience, or equivalent demonstrated through work experience, training, military experience, or education
1+ years of leadership experience
US only: Successfully completed FINRA Series 7 and 63 or 7 and 66 examinations, or FINRA-recognized equivalents, sufficient to qualify for immediate FINRA registration
Appropriate FINRA license(s) required for ongoing employment
FINRA Series 65 or 66 examination or equivalent must be completed within 90 days if not immediately available to transfer upon hire
Compliance with state law registration and licensing requirements
Additional requirements include enhanced financial fitness and criminal background standards
Successful completion of FINRA background screening and background check prior to hire
Must meet ongoing regulatory obligations, including periodic screening and mandatory reporting
Position is not eligible for Visa sponsorship
Desired: 1+ year of leadership experience including managing, coaching, and training
Desired: Knowledge of brokerage industry, products, and operational procedures
Desired: Understanding of brokerage branch exams and regulatory requirements
Desired: Series 9/10 licensing

Benefits

Comp & perks

Full-time employment
Equal opportunity employment
Medical accommodation available during the application or interview process
Drug-free workplace