Business Services Director

Wells Fargo

. Develop and execute strategic plans aligning AI technology priorities with enterprise objectives .

Posted 9/24/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing AI-driven strategies that align with enterprise objectives, while managing technology business services and fostering innovation in AI adoption. Proven ability to lead teams, optimize processes, and enhance operational efficiency through data-driven decision-making.

Highest-signal resume keywords

AI And Automation InitiativesTechnology Business Services ManagementStakeholder ManagementAnalytical And Modeling SkillsWorkforce Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI-Driven AnalyticsData-Driven PracticesOperational GovernanceLabor Cost ModelingBusiness Process Improvement

Soft Skills

LeadershipCross-Functional CoordinationInfluencing Senior LeadersContinuous LearningTalent Development

Tools & Technologies

Workforce Planning ToolsAI-Powered ToolsAutomation Solutions

Industry Keywords

Technology TransformationOrganizational EffectivenessRisk ManagementComplianceBusiness Strategy

About the role

Key responsibilities & impact

Develop and execute strategic plans aligning AI technology priorities with enterprise objectives
Translate executive vision into actionable outcomes and drive technology transformation initiatives
Lead evaluation, adoption, and responsible use of AI-powered tools and solutions
Partner with technology leaders, business executives, risk teams, finance partners, and regulators on AI and automation opportunities
Improve business processes, organizational effectiveness, and risk management through data, analytics, automation, and AI-enabled capabilities
Manage people and financial resources and identify efficiency opportunities through optimization and continuous improvement
Manage and develop the Technology Business Services team
Develop AI-driven analytics and reporting strategies providing workforce trends, portfolio visibility, and performance metrics
Resolve complex business and operational challenges while maintaining alignment with organizational goals and risk requirements
Interpret, develop, and govern policies, procedures, and business processes for responsible and compliant emerging technology use
Influence senior leaders in developing data-driven operating models and business strategies
Foster innovation, continuous learning, and responsible AI adoption
Develop talent and guide employees in using AI-enabled tools and data-driven practices

Requirements

What you’ll need

10+ years of Technology Business Services experience, or equivalent demonstrated through work experience, training, military experience, or education
4+ years of management or leadership experience
2+ years of experience driving AI and automation initiatives that enhance business performance, scalability, and operational resilience
This role is not eligible for Visa Sponsorship
Experience partnering with technology, business, risk, and finance stakeholders to identify and implement AI and automation solutions that improve business outcomes and operational efficiency
Experience in workforce strategy, organizational design, or HR leadership within a technology environment
Strong analytical and modeling skills; experience with workforce planning tools and platforms
Exceptional stakeholder management and cross-functional coordination capabilities
Deep understanding of labor cost modeling, talent development, and operational governance

Benefits

Comp & perks

Hybrid work schedule: 3 days a week in office
Equal opportunity employment
Medical accommodations available during the application or interview process
Drug-free workplace