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Community Mortgage Bank Sales Consultant
Wells Fargo. Sit within assigned bank branches and originate mortgage loans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage loan origination, customer service, and sales prospecting while adhering to compliance and underwriting requirements. Proven ability to mentor and coach team members, develop professional relationships, and maintain client satisfaction.
Highest-signal resume keywords
Mortgage Loan OriginationSales ExperienceCustomer ServiceFHA/VA Loan ExperienceBilingual Spanish/English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Industry KnowledgeRetail Residential Mortgage ExperienceCommunity Loan ProductsSales ProspectingLoan Application ProcessingClient Needs AnalysisCall Tracking ActivitiesMicrosoft Office SkillsUnderstanding of Underwriting RequirementsKnowledge of Mortgage Purchase Programs
Soft Skills
Excellent Communication SkillsCoaching and MentoringRelationship BuildingCustomer Satisfaction FocusTeam Collaboration
Certifications & Qualifications
SAFE RegistrationConsumer Financial Protection Bureau Loan Originator Qualification
Industry Keywords
Wells Fargo Home MortgageLender Paid Assistance ProgramsAffordable Lending NonprofitsS.A.F.E. Mortgage Licensing ActMortgage Trends Monitoring
About the role
Key responsibilities & impact- Sit within assigned bank branches and originate mortgage loans
- Collaborate with branch leadership and participate in branch huddles
- Mentor and coach employees to increase knowledge of mortgage products and processes
- Conduct outbound calls to existing and prospective customers regarding mortgage loan products
- Complete associated customer and call tracking activities
- Understand customer needs and provide high-quality customer service
- Inform prospective and existing customers about Wells Fargo Home Mortgage programs
- Analyze and offer mortgage loan products based on client needs
- Process mortgage loan applications and review rates and terms within guidelines
- Maintain client satisfaction and quality through timely, proactive communication
- Pursue Wells Fargo training to increase knowledge of products, policies, procedures, and underwriting requirements
- Adhere to policies, underwriting requirements, compliance requirements, and loan procedures
- Collaborate with fulfillment partners throughout the origination process
- Monitor mortgage industry trends and developments in the assigned market
- Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace
Requirements
What you’ll need- 2+ years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education
- 2+ years of mortgage retail sales experience
- Expertise of general lending products and overall mortgage industry experience
- Experience with retail residential mortgage and purchase fundings over the past 12 months
- Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market
- Experience with community loan products, specialized LMI mortgage solutions, lender paid assistance programs, and third-party assistance programs
- FHA/VA and conventional loan experience preferred
- Knowledge and understanding of sales prospecting and generating referrals
- Experience educating clients on various mortgage purchase programs
- Experience developing and cultivating professional relationships
- Customer service experience
- Basic Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide leadership by coaching, training, and mentoring
- Bilingual Spanish/English speaking proficiency preferred
- Willingness to travel
- Reliable transportation
- Ability to work nights, weekends, or holidays as needed or scheduled
- Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
- Must meet financial responsibility, character, general financial fitness, and criminal background standards
- SAFE registration required at the time of employment; Wells Fargo initiates the registration process after employment starts
- Must comply with S.A.F.E. Mortgage Licensing Act of 2008 and related regulations
- Must provide accurate information and supporting documentation for employment and education verification
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Opportunity to earn additional commission