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Community Mortgage Bank Sales Consultant
Wells Fargo. Sit within assigned bank branches and originate mortgage loans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage loan origination, customer service, and sales prospecting while adhering to compliance and regulatory standards. Proven ability to mentor and coach team members, develop professional relationships, and maintain client satisfaction.
Highest-signal resume keywords
Mortgage Loan OriginationSales ExperienceCustomer ServiceFHA/VA Loan ExperienceSAFE Registration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Products KnowledgeLoan Application ProcessingSales ProspectingCommunity Loan ProductsMicrosoft Office Skills
Soft Skills
Excellent Communication SkillsCoaching and MentoringRelationship BuildingCustomer InteractionTeam Collaboration
Certifications & Qualifications
SAFE RegistrationConsumer Financial Protection Bureau Loan Originator Qualification
Industry Keywords
Mortgage Industry TrendsRetail Residential MortgageLMI Mortgage SolutionsAffordable Lending NonprofitsCompliance and Regulatory Standards
About the role
Key responsibilities & impact- Sit within assigned bank branches and originate mortgage loans
- Collaborate with branch leadership and participate in branch huddles
- Mentor and coach employees to increase knowledge of mortgage products and processes
- Conduct outbound calls to existing and prospective customers regarding mortgage loan products
- Complete associated tracking activities
- Interact with customers to understand their needs and provide high-quality customer service
- Inform prospective and existing customers of Wells Fargo Home Mortgage programs
- Analyze and offer mortgage loan products based on client needs
- Process loan applications for mortgage transactions and review rates and terms within guidelines
- Maintain client satisfaction and quality through timely, proactive customer communication
- Pursue Wells Fargo training offerings to increase knowledge of products, policies, procedures, and underwriting requirements
- Adhere to policies, underwriting, compliance, and loan procedures
- Collaborate with fulfillment partners throughout the origination process
- Stay informed of mortgage industry trends and developments in the assigned market
- Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace
- Perform miscellaneous duties as needed and required
Requirements
What you’ll need- 2+ years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education
- 2+ years of mortgage retail sales experience
- Expertise of general lending products and overall mortgage industry experience
- Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
- Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market
- Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs
- FHA/VA & conventional loan experience is preferred
- Knowledge and understanding of sales prospecting and generating referrals
- Experience with educating clients on various mortgage purchase programs
- Experience developing and cultivating professional relationships
- Customer service experience
- Basic Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide leadership by coaching, training, and mentoring
- Bilingual speaking proficiency in Spanish/English preferred
- Willingness to travel
- Reliable transportation
- Ability to work nights, weekends, or holidays as needed or scheduled
- Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
- Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
- Must meet ongoing regulatory requirements and additional screening, if necessary
- SAFE registration required at the time of employment
- Must comply with Wells Fargo policies and related regulations
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Opportunity to earn additional commission
- Hourly base pay rate that meets or exceeds applicable minimum wage requirements