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Community Mortgage Bank Sales Consultant – SAFE
Wells Fargo. Sit within assigned bank branches and originate mortgage loans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage loan origination, customer service, and compliance with lending regulations. Proven ability to mentor and coach team members while maintaining strong relationships with clients and industry partners.
Highest-signal resume keywords
Mortgage Loan OriginationCustomer Service ExperienceSales ProspectingFHA/VA Loan ExperienceBilingual Spanish/English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Industry KnowledgeRetail Residential Mortgage ExperienceCommunity Loan ProductsLender-Paid Assistance ProgramsMicrosoft Office SkillsLoan Application ProcessingUnderwriting RequirementsMortgage Purchase Programs EducationClient Needs AnalysisCompliance Requirements
Soft Skills
Excellent Verbal CommunicationWritten Communication SkillsInterpersonal CommunicationCoaching and MentoringRelationship Building
Certifications & Qualifications
SAFE RegistrationConsumer Financial Protection Bureau Loan Originator Qualification
Industry Keywords
Mortgage ProductsWells Fargo Home MortgageAffordable Lending NonprofitsRealtor OrganizationsMortgage Industry Trends
About the role
Key responsibilities & impact- Sit within assigned bank branches and originate mortgage loans
- Collaborate with branch leadership and participate in branch huddles
- Mentor and coach employees to increase knowledge of mortgage products and processes
- Conduct outbound calls to existing and prospective customers regarding mortgage loan products
- Complete associated tracking activities
- Understand customer needs and provide high-quality customer service
- Inform prospective and existing customers about Wells Fargo Home Mortgage programs
- Analyze and offer mortgage loan products based on client needs
- Process mortgage loan applications and review rates and terms within guidelines
- Maintain client satisfaction and quality through timely, proactive customer communication
- Pursue Wells Fargo training to increase knowledge of products, policies, procedures, and underwriting requirements
- Adhere to policies, underwriting requirements, compliance requirements, and loan procedures
- Collaborate with fulfillment partners throughout the origination process
- Stay informed about mortgage industry trends and developments in the assigned market
- Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace
- Perform miscellaneous duties as needed and required
Requirements
What you’ll need- 2+ years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education
- 2+ years of mortgage retail sales experience desired
- Expertise in general lending products and overall mortgage industry experience
- Experience with retail residential mortgage and purchase fundings over the past 12 months
- Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market
- Experience with community loan products, specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs
- FHA/VA and conventional loan experience preferred
- Knowledge of sales prospecting and generating referrals
- Experience educating clients on mortgage purchase programs
- Experience developing and cultivating professional relationships
- Customer service experience
- Basic Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide leadership through coaching, training, and mentoring
- Bilingual Spanish/English proficiency preferred
- Willingness to travel
- Reliable transportation
- Ability to work nights, weekends, or holidays as needed or scheduled
- Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
- Must meet financial responsibility, character, general financial fitness, and criminal background standards
- Current SAFE registration required at the time of employment; ongoing regulatory requirements must be met
- Must comply with Wells Fargo policies and related mortgage licensing regulations
Benefits
Comp & perks- Wells Fargo training offerings
- Equal opportunity employment
- Medical accommodation support during recruitment
- Drug-free workplace