Customer Service Associate – Merchant Centralized Support

Wells Fargo

. Provide support to internal and external customers in account management, operations, documentation, and technical support .

Posted 10/1/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account management within the financial services sector, with a strong focus on compliance, risk management, and effective communication with internal and external stakeholders.

Highest-signal resume keywords

Customer Service ExperienceMerchant Services ExperienceAccount ManagementCompliance NavigationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAccount ManagementPipeline ManagementCompliance RequirementsBack-Office Support

Soft Skills

Effective CommunicationAttention to DetailAbility to Manage Competing Priorities

Tools & Technologies

Multiple Computer SystemsSearch Tools

Industry Keywords

Financial ServicesRisk ManagementGovernanceEscalationRemediation

About the role

Key responsibilities & impact

Provide support to internal and external customers in account management, operations, documentation, and technical support
Complete customer requests for equipment and/or entitlement additions to Merchant Services accounts through internal partnership with CPST
Receive direction from managers and exercise judgment within defined parameters while developing understanding of related policies, procedures, and compliance requirements
Act as a primary support person for customers and internal partners supporting customer services
Provide information to managers and internal customers to resolve customer issues
Manage risk, compliance obligations, monitoring, governance, escalation, and remediation in accordance with Wells Fargo policies and procedures

Requirements

What you’ll need

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, or education
Previous Merchant Services experience
Experience managing a pipeline of work from assignment to completion
Experience navigating policies, procedures, and regulation requirements in alignment with role
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Client support with account management experience
Ability to execute in a fast paced, high demand, environment while balance multiple competing priorities
Strong attention to detail and accuracy skills
Ability to communicate effectively with business partners and project managers
Ability to manage to production goals, deadline, and various metrics
Knowledge and understanding of back-office support in a financial industry
Availability for 6:00am–3:00pm MST or 8:00am–5:00pm CDT hours
Not eligible for Visa sponsorship

Benefits

Comp & perks

Hybrid work schedule
Equal opportunity employment
Medical accommodation available upon request
Drug-free workplace