Customer Service Representative, Global Payments & Liquidity – Technical Support

Wells Fargo

. Provide technical systems support for Global Payments & Liquidity clients .

Posted 11/3/2026full-timeTaguig City • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical systems support for Global Payments & Liquidity clients, with a strong focus on troubleshooting, customer service, and compliance with regulatory requirements.

Highest-signal resume keywords

IT Technical SupportCustomer Service ExperienceE-Commerce Application SupportBasic Hardware/Software TroubleshootingWindows And Mac Operating Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Systems SupportTroubleshootingApplication DevelopmentNetworking ConceptsDevice SetupConnectivityApplication UsageCustomer Interaction ManagementDocumentationService Request Resolution

Soft Skills

Excellent Verbal CommunicationWritten CommunicationInterpersonal Skills

Industry Keywords

Financial ServicesContact Center SupportDigital CapabilitiesSelf-Service ToolsOperational Effectiveness

About the role

Key responsibilities & impact

Provide technical systems support for Global Payments & Liquidity clients
Serve as the first point of contact for routine technical inquiries involving system status, connectivity, and application workflows
Troubleshoot and restore product functionality using various tools and applications
Liaise with Client Services, Sales, Relationship Management, and Technology teams to resolve technical issues
Manage inbound customer interactions across multiple communication channels
Assess and resolve moderately complex customer issues and service requests
Address and document customer inquiries and complaints
Navigate multiple systems to research, document, and complete customer transactions in real time
Promote digital capabilities by educating customers on self-service tools and alternative servicing options
Collaborate with internal partners on escalations and customer concerns
Follow policies, processes, and regulatory requirements for compliant service delivery
Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness

Requirements

What you’ll need

1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education
Basic understanding of computer and internet usage
Proven experience in IT support, customer service, financial services, or contact center environments
1+ year of hands-on expertise in IT technical support, e-commerce application support, or application development
1+ year of direct end-user support or customer service experience
Ability to navigate Windows and Mac Operating Systems
Basic hardware/software troubleshooting skills
Familiarity with networking concepts, including IP addresses and Wi-Fi setup
Ability to install, configure, and perform basic troubleshooting of standard applications
Familiarity with smartphone and tablet functions, including device setup, connectivity, application usage, and troubleshooting
Excellent verbal, written, and interpersonal communication skills
Willingness to work any assigned shift, including shifts starting at 8:00 PM, 10:00 PM, or 12:00 AM
Willingness to work during Philippine holidays
Willingness to work onsite at Five/NEO, BGC, Taguig City
Ability to attend the full required training period
Ability to work additional hours as needed

Benefits

Comp & perks

Equal opportunity employment
Medical accommodation during the application or interview process
Drug-free workplace
Required training provided/attendance supported