Cyber Social Responsibility Lead

Wells Fargo

. Lead the development and execution of Cyber Social Responsibility programs focused on customer and community cyber education .

Posted 9/15/2026full-timeCharlotte • North Carolina • United StatesSenior💰 $119,000 - $224,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cybersecurity and Fraud Prevention, with a strong ability to develop and deliver educational content and presentations for diverse audiences. Proven experience in leading community outreach initiatives and measuring program effectiveness through engagement metrics.

Highest-signal resume keywords

Information Security AnalysisExecutive-Level Presentation DevelopmentCybersecurity KnowledgeWorkshop FacilitationMeasurement Framework Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CybersecurityFraud PreventionPresentation DesignMeasurement FrameworksBehavior ChangeCommunity Education ProgramsPublic SpeakingVisual StorytellingRisk AwarenessAdult Learning

Soft Skills

CommunicationInfluencingCollaborationMentoringFacilitation

Tools & Technologies

PowerPoint

Industry Keywords

Cyber Social ResponsibilityCustomer EducationCommunity OutreachStakeholder EngagementProgram EffectivenessDigital ResilienceOperational ProcessesStrategic NarrativesEngagement ModelsEmerging Threats

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the development and execution of Cyber Social Responsibility programs focused on customer and community cyber education
Design, build, and facilitate in-branch cyber human defense workshops, fraud awareness activities, seminars, and community outreach engagements
Develop executive-ready briefings, strategic narratives, progress updates, talking points, and presentation materials for senior leadership
Create audience-specific educational content translating complex cybersecurity and fraud topics into practical guidance
Establish repeatable engagement models, operational processes, measurement frameworks, and reporting mechanisms
Coordinate stakeholder activities across initiatives, aligning timelines, dependencies, resources, and outcomes
Represent Wells Fargo at conferences, community events, industry forums, and customer-facing engagements
Measure program effectiveness through participation, engagement, and behavioral outcome metrics and recommend improvements
Identify emerging fraud and cyber threats affecting customers and incorporate timely awareness content
Support strategic initiatives enhancing Wells Fargo’s reputation in customer cyber safety and digital resilience
Develop security risk awareness and mitigating actions as a more experienced lead
Advise on the development and delivery of Information Security Education and Awareness
Collaborate with peers, colleagues, and managers to resolve issues and achieve goals
Lead projects and teams
Mentor less experienced staff

Requirements

What you’ll need

5+ years of Information Security Analysis experience, or equivalent demonstrated through work experience, training, military experience, or education
3+ years of experience developing executive-level PowerPoint presentations or communications for senior leadership audiences
Foundational knowledge of cybersecurity, fraud prevention, organizational psychology, behavior change, adult learning, or community education programs
Ability to simplify complex cyber, fraud, risk, or technical concepts for non-technical audiences
Experience facilitating workshops, customer education events, conferences, or community outreach initiatives
Strong presentation, facilitation, and public speaking experience with diverse audiences
Ability to influence cross-functional partners across business, risk, communications, legal, public affairs, marketing, community engagement, or customer experience teams
Experience designing measurement frameworks and reporting business outcomes
Ability to operate in ambiguity, build structure, and drive execution for an evolving capability
Advanced PowerPoint, presentation design, and visual storytelling skills
Exceptional written and verbal communication skills
Ability to travel up to 30% of the time

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available