Fraud & Claim Operations Consultant

Wells Fargo

. Support day-to-day management and performance of Commercial Card fraud prevention capabilities .

Posted 11/9/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention and investigation, with a strong focus on analyzing transaction activity and identifying fraud trends. Proficient in collaborating with various stakeholders and utilizing analytical skills to enhance fraud detection strategies.

Highest-signal resume keywords

Fraud PreventionFraud InvestigationsVisa And Mastercard ProcessingData AnalysisAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud DetectionRisk ManagementPolicy ViolationsTransaction AnalysisEMV 3-D SecureCard-Not-Present FraudAuthentication StrategiesFIS PlatformTSYS PlatformFinancial Analysis

Soft Skills

Analytical ThinkingCommunication SkillsStakeholder Relationship ManagementAttention To DetailTime Management

Tools & Technologies

Microsoft OfficeExcelPowerPointTeams

Industry Keywords

Fraud TrendsClaims TransactionsFraud Model GovernanceInvestigative ResearchControl Failures

About the role

Key responsibilities & impact

Support day-to-day management and performance of Commercial Card fraud prevention capabilities
Monitor transaction activity and fraud trends
Analyze strategy and model performance
Identify opportunities to strengthen fraud detection while minimizing customer impact
Collaborate with Visa, Mastercard, fraud model vendors, Product, Technology, Operations, and risk partners
Implement and validate production changes
Support fraud model governance activities, including performance monitoring, documentation, model changes, annual reviews, and remediation
Research and consult on fraud and claims transactions, policy violations, and unusual situations
Examine transactions and relationships to detect patterns, trends, anomalies, and schemes
Conduct investigative research and provide input and recommendations for fraud and claims strategies
Present recommendations for resolving fraud risks, control failures, and complex cases
Collaborate with management, business partners, colleagues, and internal customers

Requirements

What you’ll need

2+ years of fraud, fraud investigations, claim transactions or policy violations, risk management, or compliance experience, or equivalent demonstrated through work experience, training, military experience, or education
2+ years’ experience with Visa and Mastercard credit card processing and fraud prevention (desired)
1+ year of experience utilizing FIS and/or TSYS platforms (desired)
Knowledge of EMV 3-D Secure (3DS), card-not-present fraud, and authentication strategies
Experience analyzing financial, account, and transactional activity to support fraud investigations and claim outcomes
Strong analytical and critical thinking skills
Proficiency in gathering, validating, and analyzing information from multiple sources
Experience identifying fraud trends, patterns, anomalies, or recurring issues through investigative and data analysis
Excellent verbal and written communication skills
Ability to build effective partnerships and maintain stakeholder relationships
Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail
Experience using Microsoft Office, including Excel, PowerPoint, and Teams
Ability to work additional hours as needed
Willingness to work on-site at the stated location
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

Robust benefits
Competitive compensation
Work-life balance and wellbeing programs
Community investment opportunities
Career growth and development opportunities
Hybrid work schedule