Fraud & Claims Operations Director – Deposit Claims

Wells Fargo

. Lead a large, specialized organization of managers and individual contributors responsible for risk-based fraud and claims programs .

Posted 10/16/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Fraud Claim Investigation, Risk Management, and Deposit Claims operations, with a strong focus on developing operational strategies and enhancing organizational performance. Proven ability to lead diverse teams, manage resources effectively, and drive change in complex environments.

Highest-signal resume keywords

Fraud Claim InvestigationRisk ManagementDeposit Claims OperationsLeadership ExperienceOperational Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Operations ManagementClaims Performance ImprovementRisk Policy DevelopmentData AnalysisResource Allocation

Soft Skills

Leadership Capability BuildingInfluencing Senior LeadersChange ManagementAnalytical JudgmentTeam Member Engagement

Tools & Technologies

Digital Contact Center TechnologiesAutomationProcess Modernization

Industry Keywords

ComplianceRegulatory EnvironmentConsumer Deposit ClaimsDispute ResolutionCustomer Remediation

About the role

Key responsibilities & impact

Lead a large, specialized organization of managers and individual contributors responsible for risk-based fraud and claims programs
Establish and strengthen risk policies, procedures, and controls supporting Deposit Claims and enterprise priorities
Monitor fraud and claims activity, emerging risks, and performance trends
Set strategic priorities and make decisions to improve claims performance, risk management, operational efficiency, and customer outcomes
Partner with Fraud Operations leaders and enterprise stakeholders to align priorities and deliver coordinated outcomes
Direct people and financial resource allocation to meet operational commitments and business priorities
Build leadership capability and a strong talent pipeline supporting team member growth, engagement, and organizational performance
Protect customers, develop high-performing leaders, and advance a resilient Deposit Claims organization

Requirements

What you’ll need

10+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including management or leadership experience, or equivalent experience demonstrated through work experience, training, military experience, or education
4+ years of management or leadership experience
Extensive experience leading fraud and claims operations within large, complex organizations
Deep expertise in Deposit Claims operations and inherent risk
Experience leading diverse, geographically dispersed operations teams
Experience managing people and financial resources
Ability to travel up to 40% of the time
Willingness to work on-site in one of the listed locations
Desired: Experience with digital contact center technologies, automation, and process modernization
Desired: Understanding of the regulatory and control environment governing consumer deposit claims, including dispute resolution and customer remediation
Desired: Strong analytical judgment and ability to translate operational and risk data into actionable insights
Desired: Experience developing operational strategies, governance, and performance measures
Desired: Ability to navigate complexity, lead change, and drive sustained execution across a large operation
Desired: Ability to influence and align senior leaders across Operations, Risk, Compliance, Technology, Product, and Legal
Desired: Track record of developing senior leaders and building succession pipelines

Benefits

Comp & perks

Hybrid work schedule
Equal opportunity employment
Medical accommodation support during recruitment or interview
Drug-free workplace