Head of Enterprise Financial Crimes Operations, Product and Transformation

Wells Fargo

. Define and execute the strategic vision and multi-year roadmap for the enterprise eKYC platform .

Posted 11/9/2026full-timeUnited StatesLead💰 $185,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Product Management, leading enterprise eKYC transformations and customer lifecycle modernization. Proficient in strategic planning, regulatory compliance, and managing complex product portfolios to drive operational efficiency and measurable business outcomes.

Highest-signal resume keywords

Product Management ExperienceEnterprise Integration ArchitectureRegulatory Compliance ExpertisePlatform Modernization LeadershipExecutive Communication Skills

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle ManagementData ArchitectureAPI and Event-Driven ArchitectureWorkflow AutomationCustomer Due DiligenceTesting and Release ManagementOperational EfficiencyCustomer Journey OptimizationTechnology Risk and ControlsDevSecOps

Soft Skills

Strategic ThinkingInfluencing Senior LeadersCoaching and LeadershipStakeholder EngagementOrganizational Change Management

Tools & Technologies

Artificial IntelligenceCloud ModernizationRules EnginesDecisioning SystemsData Governance

Industry Keywords

Customer Identification ProgramCustomer Lifecycle ManagementFinancial CrimesComplianceRisk Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and execute the strategic vision and multi-year roadmap for the enterprise eKYC platform
Establish product strategy for customer onboarding, Customer Identification Program, customer due diligence, enhanced due diligence, screening, customer lifecycle management, and regulatory compliance
Lead product investment planning, prioritization, capacity allocation, and portfolio management across multiple product teams and initiatives
Drive migration from legacy platforms, fragmented workflows, and manual processes to modern customer lifecycle management solutions
Partner with Technology leadership on architecture, integration, modernization, resiliency, security, and production support
Lead strategy for workflow automation, artificial intelligence, customer journey optimization, data products, and operational efficiency
Translate regulatory and policy requirements into sustainable product capabilities with Compliance, Risk, Legal, Audit, Financial Crimes, and control partners
Own the end-to-end product lifecycle from discovery through requirements, build, testing, release, adoption, stabilization, and value realization
Establish and monitor product KPIs, platform adoption, delivery performance, operational outcomes, control effectiveness, and business value
Drive customer data strategy, data quality, identity and party management, lineage, controls, and enterprise data-platform integration
Ensure testing, release readiness, operational readiness, training, documentation, production deployment, and post-implementation support
Manage portfolio investment decisions balancing regulatory commitments, risk reduction, efficiency, sustainability, and growth
Lead stakeholder engagement, organizational change, business readiness, and adoption
Build, develop, and retain Product Managers and Product Owners
Present strategy, progress, risks, dependencies, outcomes, and investment recommendations to executive leadership and governance forums
Serve as executive product owner for enterprise eKYC transformation and customer lifecycle modernization
Manage and develop specialized teams of managers and professional individual contributors
Analyze customer and results-oriented information and perform market research
Identify opportunities and strategies for pricing policies, distribution strategies, technical systems, and customer requirements
Align distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
Resolve highly complex product line issues and manage product lines and product lifecycle management
Manage allocation of people and financial resources for Product Management
Develop a talent-development culture aligned with business objectives and strategy

Requirements

What you’ll need

10+ years of Product Management or leadership experience, or equivalent demonstrated through work experience, training, military experience, or education
4+ years of management or leadership experience
Executive-level product leadership experience managing large-scale enterprise platforms and transformation programs
Ability to influence senior leaders across Product, Technology, Operations, Data, Risk, Compliance, Audit, and business organizations
Experience managing complex product portfolios, technology investments, budgets, capacity, dependencies, and multi-year roadmaps
Strategic thinking combined with disciplined execution and delivery of measurable business outcomes
Experience leading platform modernization, legacy migration, organizational change, and adoption of new capabilities
Ability to translate regulatory, policy, risk, and operational requirements into scalable technology-enabled solutions
Strong technology acumen, including architecture, data, integration, workflow, testing, release, and modernization
Ability to establish ownership, decision rights, delivery expectations, and performance measures in a highly matrixed environment
Ability to build, coach, and lead high-performing Product Managers and Product Owners
Executive communication skills
Ability to travel up to 20% of the time
Ability to work onsite at the designated office location
Workflow and case management experience
Enterprise integration architecture experience
Data architecture and governance experience
API and event-driven architecture experience
Rules engines and decisioning experience
Artificial intelligence and automation experience
Cloud and platform modernization experience
Product delivery and DevSecOps experience
Technology risk and controls experience
User experience and adoption experience

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities