HR Operations Executive – Service Delivery Strategy and Transformation

Wells Fargo

. Define HROSD strategy and future direction, including the future-state vision, target operating model, strategic priorities, and roadmap .

Posted 11/10/2026full-timeUnited StatesSeniorLead💰 $250,000 - $420,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in strategy development, transformation, and execution within complex organizations, leveraging AI, automation, and data-driven insights to enhance HR operations and employee service delivery.

Highest-signal resume keywords

Business ExecutionStrategic PlanningChange LeadershipAI And Automation ImplementationOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process RedesignData AnalysisWorkflow AutomationRisk ManagementGovernanceEmployee Journey MappingTransformation LeadershipProgram ManagementStakeholder EngagementValue Realization

Soft Skills

LeadershipInfluenceCommunicationCoalition BuildingOrganizational Influence

Tools & Technologies

AI TechnologiesAutomation ToolsData Analytics PlatformsHR Technology SolutionsBenchmarking Tools

Industry Keywords

HR OperationsShared ServicesFinancial ServicesRegulatory ComplianceEmployee Service Delivery

About the role

Key responsibilities & impact

Define HROSD strategy and future direction, including the future-state vision, target operating model, strategic priorities, and roadmap
Use industry relationships, market intelligence, research, and benchmarking to identify leading and emerging HR operations models
Lead transformation from design through execution, adoption, stabilization, and value realization
Use AI, technology, automation, workflow, data, and process redesign to simplify work, reduce errors and rework, strengthen controls, and improve service
Connect services, processes, technology, data, controls, teams, and partners across HROSD
Redesign employee journeys and end-to-end processes to improve access to HR services
Lead development of the AI and automation roadmap and employee adoption plan
Mobilize leaders and employees, build coalitions of change agents, address resistance, and drive readiness and durable change
Strengthen governance and operational assurance across current operations and the transformation portfolio
Identify risks and issues, connect impacts across functions, resolve root causes, and design automated controls
Use internal data, employee insights, external research, and benchmarks to prioritize investment and track benefits
Build and lead a multidisciplinary team spanning strategy, process transformation, AI and automation, governance and enablement, change and readiness, and program/project management
Partner with HROSD functional leaders to set priorities, work through trade-offs, and integrate work across functions

Requirements

What you’ll need

10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
6+ years of management experience
Extensive leadership experience across strategy development, operations, transformation, and execution in a large, complex organization
Ability to define future-state strategy and target operating models and translate them into executable roadmaps and measurable outcomes
Experience leading transformation using AI, automation, technology, workflow, data, and end-to-end process redesign
Strong external orientation with industry relationships, research, and benchmarking experience
Experience connecting fragmented processes and functions to create integrated employee journeys and end-to-end accountability
Proven change leadership, stakeholder engagement, coalition building, executive communication, and organizational influence capabilities
Ability to influence and align senior peers without direct authority
Strong understanding of operational excellence, governance, risk, controls, operational assurance, and sustainable issue remediation
Experience leading cross-functional work and senior, multi-disciplinary teams
Experience in HR operations, shared services, employee service delivery, or another scaled service environment
Experience in a large, highly regulated financial services organization
Experience developing integrated business, product, data, and technology roadmaps and value-realization disciplines

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available