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Wells Fargo

Lead Business Execution Consultant

Wells Fargo

. Lead the overall Business Banking Client Experience strategy, aligning customer priorities with business growth objectives .

Posted 9/15/2026full-timeCharlotte • North Carolina • United StatesSenior💰 $119,000 - $187,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Business Banking Client Experience strategies, utilizing client satisfaction metrics such as NPS and OSAT to drive actionable insights and improvements. Proven ability to manage cross-functional initiatives while ensuring compliance with risk and regulatory requirements.

Highest-signal resume keywords
Client Experience StrategyNPS and OSAT MethodologiesExecutive-Level ReportingAnalytical and Problem-Solving SkillsCross-Functional Initiative Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business ExecutionStrategic PlanningGovernance ProcessesTrend AnalysisCustomer Feedback AnalysisPerformance InsightsData Conversion to RecommendationsRisk Decision-MakingRegulatory ComplianceCustomer Attrition Analytics
Soft Skills
Influencing StakeholdersFacilitating Decision-MakingIssue Resolution
Tools & Technologies
DashboardsExecutive Presentations
Industry Keywords
Business BankingClient ExperienceCustomer SatisfactionOperational PerformanceMarket Trend Analysis

About the role

Key responsibilities & impact
  • Lead the overall Business Banking Client Experience strategy, aligning customer priorities with business growth objectives
  • Establish and manage governance processes for client experience initiatives
  • Own NPS, OSAT, and other customer experience metrics, including tracking, trend analysis, and executive reporting
  • Identify customer experience opportunities and risks through customer feedback, operational performance, and market trend analysis
  • Conduct competitive experience benchmarking against industry peers
  • Develop customer attrition insights and analytics to identify client-loss drivers and retention opportunities
  • Translate customer, operational, and market insights into actionable recommendations
  • Lead cross-functional teams implementing customer experience initiatives and continuous improvement efforts
  • Prepare executive presentations, dashboards, and governance materials
  • Partner with senior leaders to establish priorities, success measures, and execution plans
  • Facilitate decision-making and issue resolution for complex customer experience challenges
  • Influence stakeholders across Business Banking and enterprise functions to drive alignment, accountability, and customer-focused outcomes
  • Execute applicable credit, market, financial crimes, operational, and regulatory compliance risk programs, including monitoring, identification, escalation, and remediation

Requirements

What you’ll need
  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
  • Experience leading client experience strategy, governance, or transformation initiatives
  • Strong knowledge of client satisfaction metrics, including NPS and OSAT methodologies
  • Experience developing executive-level reporting, dashboards, and performance insights
  • Strong analytical and problem-solving skills with the ability to convert data into strategic recommendations
  • Ability to influence senior leaders and drive alignment across multiple stakeholder groups
  • Experience managing large-scale, cross-functional initiatives in a highly matrixed organization
  • Ability to follow Wells Fargo policies and procedures and fulfill applicable risk and compliance obligations
  • Ability to make sound risk decisions commensurate with the business unit’s risk appetite and risk and compliance program requirements

Benefits

Comp & perks
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
  • Incentive opportunities may be available