Lead Business Execution Consultant – AI Voice Virtual Assistant Testing Lead

Wells Fargo

. Establish scalable testing strategies, governance, controls, policies, and procedures for AI-enabled solutions from planning through production .

Posted 11/10/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in establishing scalable testing strategies and governance for AI-enabled solutions, with a strong focus on UAT leadership and stakeholder management. Proficient in test automation and implementation of contact center technologies to enhance operational readiness and business outcomes.

Highest-signal resume keywords

AI Testing LeadershipContact Center Technology ImplementationTest Automation SkillsAgile Product DeliveryStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test Strategy DevelopmentUAT LeadershipDefect ManagementTest Case DevelopmentAutomation ToolsPythonPlaywrightAPIsCI/CD PracticesData Analysis

Soft Skills

Influencing StakeholdersCommunication SkillsMentoringProblem-SolvingCollaboration

Tools & Technologies

JiraOctaneAI-Agent ToolsGitHub CopilotCloud Platforms

Industry Keywords

Conversational AIIVROmnichannel JourneysTelephonyEnterprise Implementations

Tech Stack

Tools & technologies

CloudPython

About the role

Key responsibilities & impact

Establish scalable testing strategies, governance, controls, policies, and procedures for AI-enabled solutions from planning through production
Serve as AI testing lead and escalation point for validation, risk, release-readiness, and adoption decisions
Provide accountable UAT leadership to protect business outcomes and strengthen operational readiness
Lead end-to-end testing governance, including plans, data, test cases, results, defect management, and controls
Manage product, technology, line-of-business, and third-party stakeholders
Develop project plans and align priorities with leaders
Coordinate UAT SMEs, analysts, and business partners
Assess capacity, resolve staffing concerns, and align resources to program priorities
Expand test generation and execution automation
Optimize offshore capacity and standardize repeatable testing practices
Mentor junior team members
Maintain Jira and Octane test and defect management data
Provide testing metrics, defect trends, and release-readiness reporting

Requirements

What you’ll need

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
3+ years of contact center AI-powered voice and digital solutions technology implementation experience, including intent accuracy, multi-turn context, response quality, safe behavior, and human-agent handoffs
5+ years leading or managing testing for large-scale enterprise implementations
Deep expertise in contact center technologies, including IVR, conversational AI, omnichannel journeys, routing, telephony/softphone, cloud platforms, and back-end integrations
Ability to define enterprise test strategies and lead automation, efficiency, and technology-delivery roadmaps
Development and test automation skills using AI-agent tools, Python, Playwright, Hammer, Cyara, APIs, GitHub Copilot, and CI/CD practices
Experience in Agile product delivery with advanced knowledge of Jira, Octane, or comparable test management tools
Ability to influence stakeholders, communicate complex concepts to senior leaders, and drive outcomes across matrixed business and technology teams
Strong written and verbal communication skills, with the ability to clearly present testing results, risks, and recommendations to technical and nontechnical audiences
Ability to travel up to 15%
Ability to support weekend or after-hours UAT testing as needed
This position is not eligible for Visa sponsorship
Relocation benefits are not available for this position

Benefits

Comp & perks

Ability to work a hybrid schedule
Wells Fargo is an equal opportunity employer
Medical accommodation available upon request during the recruitment or interview process