Lead Digital Product Manager

Wells Fargo

. Manage and maintain Pega CDH configurations across development, testing, and production environments .

Posted 10/7/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Pega Customer Decision Hub configurations and leading cross-functional initiatives to enhance customer decisioning capabilities. Proficient in incident management, deployment governance, and operational excellence within enterprise software platforms.

Highest-signal resume keywords

Pega Customer Decision Hub (CDH)Pega Ruleset ManagementAgile DeliveryIncident ManagementPega Certified Decisioning Consultant (PCDC)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Product ManagementEnterprise Software SupportDeployment AutomationRelease ManagementPredictive AnalyticsMachine LearningAnalytical Problem-SolvingCross-Functional LeadershipOperational EfficiencyContinuous Improvement

Soft Skills

Strong CommunicationAnalytical Skills

Tools & Technologies

DevOpsCI/CDCustomer Engagement PlatformsMarketing Technology

Certifications & Qualifications

Pega Certified Decisioning Consultant (PCDC)

Industry Keywords

BankingFinancial ServicesCustomer DecisioningPersonalizationAdaptive Learning

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Manage and maintain Pega CDH configurations across development, testing, and production environments
Own ruleset governance, migration, versioning, and deployment activities across environments
Coordinate release planning, deployment execution, and production implementation activities
Lead production support, issue triage, incident management, and root cause analysis efforts
Partner with Product, Technology, Decision Science, Analytics, and Operations teams to deliver and support customer decisioning capabilities
Support platform upgrades, environment readiness activities, and ongoing platform enhancements
Identify opportunities to improve platform stability, deployment quality, and operational efficiency
Communicate deployment readiness, production status, risks, and dependencies to stakeholders and leadership
Ensure stable and reliable operation of the Pega CDH platform
Execute deployments with strong governance and minimal production impact
Drive timely resolution of production incidents and operational issues
Promote operational excellence, continuous improvement, and platform reliability

Requirements

What you’ll need

5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education
5+ years of experience supporting enterprise software platforms, customer engagement platforms, or decisioning systems
5+ years of experience delivering Pega-related solutions and applications
Experience with Pega Customer Decision Hub (CDH)
Experience supporting production environments, issue triage, and incident management
Experience with Pega ruleset management, migration, deployment, and release processes
Strong understanding of Agile delivery, SDLC, and release management practices
Experience leading cross-functional initiatives across business and technology teams
Strong analytical, problem-solving, and communication skills
Prior banking or financial services experience
Experience supporting customer decisioning, personalization, marketing technology, or customer engagement platforms
Knowledge of Artificial Intelligence (AI), Machine Learning (ML), predictive analytics, or adaptive learning concepts
Experience working with analytics, decision science, or model governance teams
Familiarity with adaptive models, propensity models, arbitration strategies, and Next-Best-Action concepts
Knowledge of DevOps, CI/CD, and deployment automation practices
Pega Certified Decisioning Consultant (PCDC) or similar certifications

Benefits

Comp & perks

Equal opportunity employer
Medical accommodation available upon request
Drug-free workplace
Risk and compliance support programs