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Lead Infrastructure Engineer
Wells Fargo. Assist overseeing Information Technology Infrastructure across multiple locations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing Information Technology Infrastructure and delivering strategic solutions for complex business problems. Proven ability to lead cross-functional initiatives and enhance client experience through effective application support and troubleshooting.
Highest-signal resume keywords
Information Technology Infrastructure ManagementCross-Functional Initiative LeadershipApplication/Desktop Support & TroubleshootingGovernance Processes & Portfolio-Level ReportingClient Experience Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information Technology SupportDesktop Migration ServicesComplex Problem EvaluationFunctional Requirements DevelopmentTechnology Solutions Implementation
Soft Skills
CollaborationCommunicationOrganizational SkillsChange ManagementAmbiguity Navigation
Industry Keywords
WIM Business GroupsEnterprise EnvironmentEnd User ComputingHigh Demand EnvironmentProfessional Partnerships
About the role
Key responsibilities & impact- Assist overseeing Information Technology Infrastructure across multiple locations
- Identify and recommend opportunities for the support and delivery of internal and external software solutions
- Lead efforts and drive strategic conversations
- Assist with managing and developing solutions in the best interest of the WIM LOB
- Recommend actions that meet Enterprise deliverables while balancing expected business experience outcomes
- Collaborate and influence professionals at all levels, including managers
- Lead complex initiatives to develop infrastructure solutions for business applications
- Lead complex initiatives providing technological solutions with broad impact for the WIM Line of Business
- Participate in strategic business solutions for companywide technology initiatives
- Participate in projects to continually improve or upgrade infrastructure
- Evaluate highly complex business problems and provide subject matter expertise for technology initiatives
- Lead detailed research on business and technology requests to develop efficient and accurate functional requirements
- Make decisions in highly complex situations requiring understanding of the End User Computing domain and technology applications
- Collaborate with business and technology teams to provide comprehensive solutions for complex business problems
- Ensure communication and information flow between business and technology teams
Requirements
What you’ll need- 5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, education
- 4+ years of experience supporting large-scale, cross-functional initiatives acting as a leader or co-lead
- 4+ years of experience contributing to governance processes, execution cadence, and portfolio-level reporting in a complex enterprise environment
- 2+ years of Application/Desktop support & troubleshooting skills with a keen focus on client experience
- 1+ years of experience delivering successful desktop migration services
- Familiarity with WIM Business groups
- Proven ability to triage complex issues and drive resolution across multiple teams
- Ability to navigate ambiguity, create shared vision, inspire collaboration, and drive change
- Ability to operate effectively in a highly matrixed and regulated LOB
- Ability to create strong professional partnerships
- Excellent organizational skills
- Excellent verbal, written and interpersonal communication skills
- Ability to execute in a fast paced, high demand environment while balancing multiple high priority, high complexity, and high-risk efforts simultaneously
Benefits
Comp & perks- Equal opportunity employment
- Medical accommodation support during the application or interview process
- Drug-free workplace
- Risk and compliance support programs