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Wells Fargo

Lead Product Manager – Strategy & Transformation

Wells Fargo

. Lead strategic initiatives focused on fraud and claims transformation, capability modernization, and investment prioritization .

Posted 9/28/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic initiatives focused on fraud and claims transformation, capability modernization, and investment prioritization. Proficient in developing executive-level business cases, ROI models, and strategic recommendations while collaborating across diverse teams to drive operational effectiveness and customer experience improvements.

Highest-signal resume keywords
Strategic PlanningFraud StrategyBusiness TransformationExecutive CommunicationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product ManagementBusiness ArchitectureUX StrategyService DesignCustomer Journey ManagementDigital TransformationAI EvaluationAutomationAnalyticsWorkflow Modernization
Soft Skills
Strategic Problem-SolvingAnalytical SkillsInfluencing DecisionsCollaborationInnovation
Industry Keywords
FraudClaimsFinancial CrimesOperational RiskBanking OperationsCustomer ServicingMarket ResearchCompetitive AssessmentsEmerging TechnologyOperational Performance

About the role

Key responsibilities & impact
  • Lead strategic initiatives focused on fraud and claims transformation, capability modernization, and investment prioritization
  • Analyze customer journeys, employee experiences, business processes, controls, and operational performance to identify capability gaps and improvement opportunities
  • Conduct market research, industry analysis, competitive assessments, and emerging technology evaluations
  • Identify and evaluate AI, automation, analytics, and workflow modernization opportunities
  • Translate business challenges into future-state capabilities, conceptual solution approaches, and strategic transformation opportunities
  • Develop future-state experience strategies, workflow concepts, capability roadmaps, and operating model recommendations
  • Evaluate solution alternatives and recommend approaches based on business value, customer impact, operational effectiveness, risk, feasibility, and ROI
  • Develop executive-level business cases, investment recommendations, ROI models, cost-benefit analyses, and strategic assessments
  • Quantify operational efficiencies, productivity improvements, customer experience benefits, fraud loss avoidance, risk reduction, capacity creation, and financial impacts
  • Define success measures and expected business outcomes
  • Collaborate with Product, Operations, Risk, Compliance, Technology, Architecture, Data Science, Analytics, and Finance teams
  • Develop executive presentations, strategic recommendations, and decision-support materials for senior leadership
  • Influence decisions through data-driven insights, business cases, stakeholder engagement, and strategic thought leadership
  • Identify emerging risks, customer needs, industry trends, and technology opportunities affecting fraud and claims strategies
  • Lead through influence, collaboration, innovation, and strategic problem-solving

Requirements

What you’ll need
  • 5+ years of Product Management, product development, strategic planning, business transformation, management consulting, process management, change delivery, fraud strategy, or equivalent experience demonstrated through work experience, training, military experience, or education
  • Experience working across Product, Operations, Risk, Compliance, Technology, Analytics, and Finance organizations
  • Experience in fraud, claims, financial crimes, operational risk, banking operations, or customer servicing environments
  • Experience in business architecture, UX strategy, service design, customer journey management, or digital transformation
  • Experience developing current-state and future-state customer journeys, employee experiences, workflow concepts, operating models, and capability roadmaps
  • Experience evaluating AI, automation, analytics, workflow modernization, or emerging technology opportunities and translating them into strategic recommendations
  • Experience developing executive-level business cases, investment strategies, ROI models, cost-benefit analyses, and transformation recommendations
  • Strong strategic problem-solving, analytical, executive communication, and stakeholder management skills
  • Ability to influence decisions across complex organizations
  • Ability to work on site per Wells Fargo's standard operating model in a listed location
  • Ability to travel up to 10% of the time
  • Position is not eligible for Visa sponsorship

Benefits

Comp & perks
  • Robust benefits
  • Competitive compensation
  • Programs designed to support work-life balance and well-being
  • Community investment recognition
  • Growth and career development opportunities
  • Hybrid work schedule: 3 days on-site and 2 days remote