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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in residential mortgage sales, compliance with the S.A.F.E. Mortgage Licensing Act, and strong customer relationship management. Proficient in analyzing financial data and matching customer needs with appropriate loan products.
Highest-signal resume keywords
Mortgage Retail Sales ExperienceSAFE RegistrationCompliance With S.A.F.E. Mortgage Licensing ActLoan Originator Requirements Under Regulation ZCustomer Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Loan Products AnalysisFinancial Data ReviewLoan ProcessingLoan ServicingMortgage BankingReal Estate Transactions UnderstandingCredit ManagementSales Pipeline ManagementConsumer LendingHome Mortgages
Soft Skills
Excellent Customer ServiceProactive CommunicationRelationship Building
Certifications & Qualifications
SAFE Registration
Industry Keywords
Residential MortgagesMortgage Industry TrendsCompliance ProgramsRisk ManagementLoan Closings
About the role
Key responsibilities & impact- Solicit residential mortgages from various sources
- Produce high-quality, compliant loans and provide excellent customer service
- Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
- Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed of mortgage industry trends
- Present recommendations for producing loans and exercise independent judgment within established guidance
- Understand real estate appraisals, title reports, and real estate transactions
- Receive customer applications, quote rates and points, and complete registration lock-in follow-up activities
- Analyze and offer mortgage loan products based on client needs
- Review and analyze low to moderately complex financial and credit data
- Match customer needs with appropriate loan programs and risk levels
- Inform customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
- Maintain customer satisfaction and quality through timely, proactive communication
- Pursue Wells Fargo training offerings to increase knowledge of products, policies, procedures, and underwriting requirements
- Follow applicable risk and compliance programs, policies, procedures, escalation, and remediation requirements
Requirements
What you’ll need- 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of: work experience, training, military experience, education
- SAFE registration at the time of employment
- Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
- Meet Loan Originator requirements under Regulation Z
- Meet applicable financial responsibility, character, general financial fitness, and criminal background standards
- Successful completion of ongoing regulatory requirements and additional screening, if necessary
- Experience applying consumer lending, credit management, and customer contacts in a business environment (desired)
- Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources (desired)
- Experience applying facilitation, home mortgages, and loan closings in a business environment (desired)
- Experience applying loan processing, loan servicing, and mortgage banking in a business environment (desired)
- Experience with mortgage licensing, mortgage sales, and mortgage servicing in a business environment (desired)
- Experience with real estate, real estate lending, and real estate transactions in a business environment (desired)
- Experience applying relationship building, retail sales, and sales pipeline management (desired)
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Opportunity to earn additional commission