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Mortgage Retail Sales Consultant – SAFE
Wells Fargo. Solicit residential mortgages from various sources .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in residential mortgage sales, compliance with regulatory requirements, and exceptional customer service. Proficient in analyzing client needs and providing tailored mortgage solutions while maintaining strong professional relationships.
Highest-signal resume keywords
Mortgage Retail Sales ExperienceSAFE RegistrationBilingual Proficiency in Spanish/EnglishCustomer Service ExperienceMortgage Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProductionFinancial Data AnalysisReal Estate AppraisalsTitle Reports UnderstandingSales ProspectingMortgage Programs EducationLoan Generation StandardsRegulatory ComplianceClient Needs AssessmentRate Quoting
Soft Skills
Excellent Communication SkillsInterpersonal SkillsRelationship BuildingProactive Customer CommunicationClient Satisfaction Focus
Tools & Technologies
Microsoft Office
Certifications & Qualifications
SAFE Mortgage Licensing Act ComplianceConsumer Financial Protection Bureau Loan Originator Qualification
Industry Keywords
Residential MortgagesLoan OriginatorCompliance RequirementsMortgage Industry TrendsRisk Management
About the role
Key responsibilities & impact- Solicit residential mortgages from various sources
- Produce high-quality, compliant loans and provide excellent customer service
- Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
- Develop and maintain visibility for Wells Fargo Home Mortgage in the assigned market
- Stay informed of mortgage industry trends and developments
- Present loan-production recommendations and exercise independent judgment while adhering to policies, procedures, compliance requirements, and loan-generation standards
- Understand real estate appraisals, title reports, and real estate transactions
- Receive customer applications, quote rates and points, and complete registration lock-in follow-up activities
- Analyze and offer mortgage loan products based on client needs
- Review low- to moderately complex financial and credit data and match customer needs with appropriate loan programs and risk levels
- Inform customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and procedures
- Maintain timely, proactive customer communication and high client satisfaction and loan quality
- Pursue Wells Fargo training offerings to increase knowledge of products, policies, procedures, and underwriting requirements
- Comply with SAFE Mortgage Licensing Act requirements and Regulation Z Loan Originator requirements
- Support Wells Fargo's risk management, compliance, monitoring, escalation, and remediation requirements
Requirements
What you’ll need- 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
- Basic Microsoft Office skills
- Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
- Experience with educating clients on various mortgage programs
- Excellent verbal, written, and interpersonal communication skills
- Mortgage industry experience
- Knowledge and understanding of sales prospecting and generating referrals
- Experience developing and cultivating professional relationships
- Bilingual speaking proficiency in Spanish/English
- Customer service experience
- SAFE registration at the time of employment
- Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
- Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
- Must meet ongoing regulatory requirements, including additional screening if necessary
- Reliable transportation
- Ability to work nights, weekends, and/or holidays as needed or scheduled
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Opportunity to earn additional commission