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Mortgage Retail Sales Consultant – SAFE
Wells Fargo. Solicit residential mortgages from various sources .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in residential mortgage sales, client relationship management, and compliance with industry regulations. Proficient in analyzing client needs and providing tailored mortgage solutions while maintaining high customer satisfaction.
Highest-signal resume keywords
Mortgage Retail Sales ExperienceBilingual Proficiency in Spanish/EnglishCustomer Service ExperienceKnowledge of Mortgage ProgramsSAFE Registration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProductionReal Estate AppraisalsFinancial Data AnalysisSales ProspectingClient Needs Assessment
Soft Skills
Excellent Communication SkillsRelationship BuildingCustomer Satisfaction Focus
Tools & Technologies
Microsoft Office
Certifications & Qualifications
SAFE RegistrationConsumer Financial Protection Bureau Loan Originator Qualification
Industry Keywords
Residential MortgagesMortgage Industry TrendsCompliance RequirementsUnderwriting RequirementsReal Estate Transactions
About the role
Key responsibilities & impact- Solicit residential mortgages from various sources
- Produce compliant, high-quality loans and provide excellent customer service
- Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other sources
- Develop and maintain visibility for Wells Fargo Home Mortgage in the assigned market
- Stay informed about mortgage industry trends and developments
- Present loan-production recommendations and exercise independent judgment
- Understand real estate appraisals, title reports, and real estate transactions
- Receive customer applications, quote rates and points, and complete registration lock-in follow-up
- Analyze client needs and offer appropriate mortgage loan products
- Review financial and credit data and match customer needs with loan programs and risk levels
- Inform customers about mortgage programs, rates, policies, underwriting requirements, and procedures
- Maintain timely, proactive customer communication and high client satisfaction
- Pursue Wells Fargo training offerings to increase knowledge of products, policies, procedures, and underwriting requirements
- Follow Wells Fargo risk, compliance, monitoring, escalation, and remediation requirements
Requirements
What you’ll need- 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
- Basic Microsoft Office skills
- Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
- Experience with educating clients on various mortgage programs
- Excellent verbal, written, and interpersonal communication skills
- Mortgage industry experience
- Knowledge and understanding of sales prospecting and generating referrals
- Experience developing and cultivating professional relationships
- Bilingual speaking proficiency in Spanish/English
- Customer service experience
- SAFE registration at the time of employment
- Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
- Must meet financial responsibility, character, general financial fitness, and criminal background standards
- Reliable transportation
- Ability to work nights, weekends, and/or holidays as needed or scheduled
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Opportunity to earn additional commission