Personal Banker

Wells Fargo

. Provide support across branch locations within a specific geography when a banker or teller is absent or to temporarily cover vacancies .

Posted 10/7/2026full-timeWaynesville • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively engaging with customers, understanding their financial needs, and providing appropriate banking solutions. Proficient in maintaining compliance with banking regulations and fostering relationships with both customers and internal partners.

Highest-signal resume keywords

Customer Service ExperienceRelationship BuildingCompliance AdherenceProactive Customer EngagementCash Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bank Product KnowledgeService Request ProcessingCredit Application SubmissionFraud DetectionTechnology Education

Soft Skills

IntegrityProfessionalismTeam CollaborationAdaptabilityCommunication

Tools & Technologies

Mobile Banking SolutionsMultiple Systems Navigation

Certifications & Qualifications

SAFE RegistrationLoan Originator Qualification

Industry Keywords

Risk ManagementCompliance RequirementsCustomer OutreachFinancial ResponsibilityMilitary Experience

About the role

Key responsibilities & impact

Provide support across branch locations within a specific geography when a banker or teller is absent or to temporarily cover vacancies
Adapt to changing priorities and new surroundings while meeting customer needs
Build customer relationships through proactive outreach and propose appropriate products, services, and digital solutions
Assist customers with opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgment within defined policies and procedures
Develop understanding of bank products and services and connect them to customer needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services
Refer customers’ financial needs to other bankers and partners
Maintain cash drawer, handle and balance cash, and complete service-related tasks
Follow Wells Fargo risk, compliance, monitoring, escalation, and remediation requirements

Requirements

What you’ll need

6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
Customer service focus with experience handling complex transactions across multiple systems
Experience proactively engaging with customers through outreach via phone or email
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to help customers succeed financially by offering introductions to additional team members as appropriate
Experience working with others on a team to meet customer needs
Experience fostering and developing strong customer relationships
Ability to build strong relationships with internal partners
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to interact with integrity and professionalism with customers and team members
Relevant military experience in military protocol, evaluations, leadership reporting, personnel benefits management, military orders or transitions, wartime readiness, human resources, or military recruiting
Proficiency in sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Ability to support customers and employees in resolving or escalating concerns or complaints
Ability to work weekends and holidays as needed or scheduled
Ability to meet SAFE registration and Loan Originator qualification requirements at employment
Must meet financial responsibility, character, financial fitness, criminal background, screening, and ongoing regulatory requirements
Not eligible for visa sponsorship

Benefits

Comp & perks

Equal opportunity employer
Drug-free workplace
Medical accommodation during the application or interview process
No visa sponsorship