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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in relationship management and customer service, with a strong focus on financial advising and compliance with banking regulations. Proficient in utilizing digital banking technologies and tailoring financial solutions to meet customer needs.
Highest-signal resume keywords
FINRA Series 6 RegistrationFINRA Series 63 RegistrationCustomer Service ExperienceRelationship ManagementCompliance with Banking Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AdvisingProduct RecommendationCustomer Needs AssessmentRisk ManagementDigital Banking Technology
Soft Skills
Strong Verbal CommunicationInterpersonal CommunicationProfessionalismCustomer Service FocusTeam Collaboration
Tools & Technologies
Self-Service Digital BankingMobile Banking SolutionsATM Services
Certifications & Qualifications
FINRA Series 65State Insurance LicenseSAFE RegistrationSecurities Industry Essentials (SIE)
Industry Keywords
Branch BankingCustomer Relationship ManagementFinancial ComplianceConsumer Financial Protection BureauLoan Originator Qualification
About the role
Key responsibilities & impact- Participate in the Branch Banking Licensed Banker licensing program
- Complete training, classes, and interactive learning activities
- Develop skills to execute relationship-management commitments through proactive outreach and planned appointments
- Manage client relationships through regular meetings to review financial condition and goals
- Provide advice on banking options and services
- Understand and document customer financial needs, life events, and goals
- Tailor product and service options, including mobile, self-service digital, and ATM options
- Build relationships with branch colleagues, affluent customers, and partners
- Acquire, deepen, and retain customer relationships
- Refer customers with complex needs to appropriate banking, credit, investment, mortgage, and wealth partners
- Serve as a risk-management leader and ensure compliance with applicable laws, rules, and regulations
- Transition from the temporary licensing position to Associate Branch Premier Banker after licensing completion
- Transition to Senior Branch Premier Banker after successful completion of the Associate Program
Requirements
What you’ll need- 6+ months of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
- Ability to work a schedule that may include most Saturdays
- Current FINRA Series 6 and Series 63 registration, or completion within a specified period
- Securities Industry Essentials (SIE) exam co-requisite for applicable FINRA qualifications obtained after 9/30/2018
- FINRA Series 65 or equivalent for specified states, including Texas, completed within a specified period
- State Insurance license(s), completed within a specified period
- SAFE registration at the time of employment
- Ongoing FINRA licensing and enhanced financial fitness and criminal background standards
- Consumer Financial Protection Bureau Loan Originator qualification requirements
- Applicable financial responsibility, character, general financial fitness, and criminal background standards
- No visa sponsorship available
- Ability to follow policies, procedures, and regulations
- Strong verbal, written, and interpersonal communication skills
- Customer service focus and experience handling moderately complex transactions across multiple systems
- Experience recommending products and services
- Experience building and maintaining effective customer and partner relationships
- Knowledge of book of business processes
- Ability to educate customers about technology and self-service digital banking
- Ability to interact with integrity and professionalism
- Ability to meet team objectives while maintaining individual performance
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Programs designed to support work-life balance and well-being
- Community investment recognition
- Career growth and development through coaching, guidance, hands-on practice, personalized coaching, training, classes, and interactive learning activities
- Equal opportunity employment
- Disability accommodations during recruitment and hiring
- Drug-free workplace