Regional Coach

. Improve branch network performance in productivity, efficiency, and customer experience .

Posted 10/15/2026full-timeDuluth • South Carolina • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Improve branch network performance in productivity, efficiency, and customer experience
Coordinate logistics and facilitate pre-developed workshops in person and sometimes virtually
Deliver training on the Behavior Framework, Management Cycle, affluent and small business activities, partner products, and other priority topics
Determine workshop topics based on local business opportunities and national focus
Conduct branch visits to coach select new District Managers
Support District Managers in understanding and executing branch performance frameworks and priorities
Identify opportunities and align with Regional Executives and District Managers
Use workshop and branch observations and feedback to implement actions that improve success
Serve as lead resource for executing the Behavior Framework, Management Cycle, affluent and basic small business activities, and partner referrals
Support District Manager-led Branch Manager meetings
Consult Regional Executives and District Managers during Branch Manager and banker performance evaluations
Support customer- and employee-facing pilots and rollouts, including collecting feedback and evaluating effectiveness

What you’ll need

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
Strong working knowledge and understanding of how bank branches operate
Understanding of the Behavior Framework and its role in improving branch performance
Expert knowledge of the Behavior Framework, Management Cycle, and affluent activities
Strong understanding of Branch P&L and scorecard metrics
Ability to use data to prioritize high-impact opportunities
Ability to coach and influence across multiple levels without direct authority
Experience driving behavior change, supporting large-scale training initiatives, and guiding prioritization and skill execution
Ability to explain rationale, demonstrate and coach behaviors, practice with employees, and guide effective execution
Proven written, verbal, and presentation skills
Dynamic and engaging workshop facilitation skills
Strong organizational and prioritization skills
Ability to meet deadlines and perform under pressure
Ability to manage multiple tasks and stakeholders while adapting to changing priorities
Ability to travel approximately 50–75% of the time
Reliable transportation is required
Position is not eligible for Visa sponsorship

Comp & perks