Regional Coach

. Improve branch network performance in productivity, efficiency, and customer experience .

Posted 9/25/2026full-timeIrving • Texas • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Improve branch network performance in productivity, efficiency, and customer experience
Coordinate logistics and facilitate pre-developed workshops in person and sometimes virtually
Deliver training on the Behavior Framework, Management Cycle, affluent and small business activities, partner products, and branch operating-model transformation
Conduct branch visits to coach select new District Managers
Identify opportunities using workshop and branch observations and feedback
Align with Regional Executives and District Managers to implement actions that improve performance
Serve as the lead resource for executing the Behavior Framework, Management Cycle, affluent and basic small business activities, and partner referrals
Support District Managers in facilitating District Manager-led Branch Manager meetings
Consult with Regional Executives and District Managers during Branch Manager and banker performance evaluations
Support customer- and employee-facing pilots and rollouts, collect feedback, and evaluate effectiveness
Travel frequently throughout the assigned region and surrounding branch locations

What you’ll need

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
Strong working knowledge and understanding of how bank branches operate
Understanding of the Behavior Framework and its role in improving branch performance
Expert knowledge of the Behavior Framework, Management Cycle, and affluent activities
Strong understanding of Branch P&L and scorecard metrics
Ability to use data to prioritize high-impact opportunities
Proven ability to coach and influence across multiple levels without direct authority
Ability to explain the “why,” demonstrate and coach behaviors, practice with employees, and guide execution
Proven written, verbal, and presentation skills
Strong organizational and prioritization skills
Ability to meet deadlines and perform under pressure
Ability to manage multiple tasks and engage stakeholders while adapting to changing priorities
Ability to travel approximately 50-75% of the time
Reliable transportation required
Not eligible for Visa sponsorship

Comp & perks