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Relationship Banker
Wells Fargo. Acquire, manage, and grow a portfolio of consumer and business customer relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and delivering tailored banking solutions, with a strong focus on compliance and risk management. Proven ability to drive growth in deposits, lending, and investments while educating customers on digital banking options.
Highest-signal resume keywords
Customer Relationship ManagementFinancial Services ExperienceFINRA Series 6FINRA Series 63State Insurance License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceNeeds AssessmentProduct RecommendationPortfolio ManagementRisk ManagementDocumentation PracticesFollow-Through PracticesProactive OutreachIssue ResolutionDigital Banking Education
Soft Skills
CollaborationCommunicationRelationship BuildingProblem SolvingJudgment
Certifications & Qualifications
FINRA Series 6FINRA Series 63State Insurance LicenseSIE ExamFINRA Series 65
Industry Keywords
BankingConsumer BankingBusiness BankingWealth ManagementLendingInvestmentsComplianceRisk ExcellenceLoan OriginatorSAFE Registration
About the role
Key responsibilities & impact- Acquire, manage, and grow a portfolio of consumer and business customer relationships
- Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
- Drive balanced growth across deposits, lending, and investments
- Partner with Wealth, Home Lending, and Business Banking professionals to deliver integrated solutions
- Coordinate warm introductions and convert qualified opportunities into closed outcomes
- Educate customers on self-service and mobile banking options to promote digital adoption
- Resolve account inquiries and service requests within authorized limits
- Document actions and establish follow-up plans
- Demonstrate risk excellence through accurate documentation, sound judgment, timely escalation, and policy compliance
- Work collaboratively in a branch environment to meet customer needs through appropriate referrals
Requirements
What you’ll need- 2+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ year of assessing and meeting customer needs or helping with issue resolution
- 1+ year of building and maintaining effective relationships with customers and partners
- Proven ability to source, acquire, and deepen relationships through proactive outreach
- Knowledge of book of business management, planning-conversation documentation, and follow-through practices
- Experience assessing needs and recommending products and services for consumer and business customers
- 1+ year of financial services experience is desired
- FINRA Series 6 and Series 63 examinations or recognized equivalents sufficient for immediate FINRA registration are desired
- State Insurance license(s) are desired
- Ability to work a schedule including most Saturdays
- FINRA Series 6, Series 63 or recognized equivalents, and State Insurance license(s) must be active or completed within a designated timeframe
- SIE exam required for FINRA qualifications earned after September 30, 2018
- FINRA Series 65 or equivalent required within a specified period in certain states
- Required FINRA licenses must be obtained and maintained for continued employment
- Enhanced financial fitness and criminal background standards
- SAFE registration required at the time of employment
- Loan Originators must meet LO/CFPB requirements and Wells Fargo policies
- This position is not eligible for Visa sponsorship
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Work-life balance and well-being programs
- Ongoing coaching
- Community investment recognition
- Career growth opportunities