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Relationship Banker
Wells Fargo. Acquire, manage, and grow a portfolio of consumer and business customer relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and delivering tailored banking solutions, with a strong focus on compliance and regulatory adherence. Proficient in educating customers on self-service banking options and driving growth across deposits, lending, and investments.
Highest-signal resume keywords
Customer Relationship ManagementFinancial Services ExperienceFINRA Series 6 and Series 63Self-Service Banking EducationProactive Outreach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceIssue ResolutionBook of Business ManagementPlanning Conversation DocumentationProduct and Service RecommendationsRisk ManagementDocumentation AccuracyFollow-Up PlanningLoan Originator ComplianceMobile Banking Knowledge
Soft Skills
Empathetic ListeningClear CommunicationBuilding TrustCollaborationRelationship Building
Certifications & Qualifications
FINRA Series 6FINRA Series 63State Insurance LicenseSecurities Industry Essentials (SIE)FINRA Series 65
Industry Keywords
Consumer BankingBusiness BankingWealth ManagementDepositsLendingInvestmentsRegulatory ComplianceSAFE RegistrationFinancial Responsibility StandardsCriminal Background Standards
About the role
Key responsibilities & impact- Acquire, manage, and grow a portfolio of consumer and business customer relationships
- Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
- Strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments
- Partner with Wealth, Home Lending, and Business Banking professionals to deliver integrated solutions
- Coordinate warm introductions, set expectations, and convert qualified opportunities into closed outcomes
- Educate customers on self-service and mobile banking options
- Resolve account inquiries and service requests within authorized limits
- Document actions and set follow-up plans
- Demonstrate risk excellence through accurate documentation, sound judgment, issue escalation, and policy and regulatory adherence
- Work in a collaborative branch environment and support customers through scheduled appointments, lobby engagement, and proactive outreach
- Transition from the temporary Relationship Banker LP role to Relationship Banker (SAFE) after completing licensing and SAFE requirements
Requirements
What you’ll need- 2+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ year of assessing and meeting customer needs or helping with issue resolution
- 1+ year of building and maintaining effective relationships with customers and partners
- Proven ability to source, acquire, and deepen relationships through proactive outreach
- Knowledge of book of business management practices, planning conversation documentation, and follow-through
- Experience assessing needs and recommending products and services for consumer and business customers
- Ability to educate customers on self-service and mobile banking options
- Ability to communicate clearly and confidently, listen with empathy, and build credibility and trust
- 1+ year of financial services experience is desired
- FINRA Series 6 and Series 63 examinations or recognized equivalents sufficient for immediate FINRA registration are desired
- State Insurance license(s) are desired
- FINRA Series 6, Series 63 or recognized equivalents, and State Insurance license(s) must be active or completed within a designated timeframe
- Securities Industry Essentials (SIE) exam required for FINRA qualifications earned after September 30, 2018
- FINRA Series 65 or equivalent required within a specified period in designated states
- Required FINRA licenses must be obtained and maintained for continued employment
- Enhanced financial fitness and criminal background standards
- SAFE registration required at the time of employment
- Loan Originators must meet LO/CFPB requirements and Wells Fargo policies
- Must meet financial responsibility, character, fitness, and criminal background standards
- Position is not eligible for Visa sponsorship
- Ability to work a schedule that includes most Saturdays
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Programs designed to support work-life balance and well-being
- Ongoing coaching
- Equal opportunity employment
- Medical accommodation support during recruitment or interview
- Drug-free workplace