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Relationship Banker
Wells Fargo. Acquire, manage, and grow a portfolio of consumer and business customer relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and delivering tailored banking solutions while adhering to regulatory standards. Proficient in assessing customer needs, resolving inquiries, and driving growth across various banking products.
Highest-signal resume keywords
Customer Service ExperienceRelationship BuildingFINRA Series 6FINRA Series 63Securities Industry Essentials (SIE)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account OpeningIssue ResolutionRisk ManagementDocumentationFinancial Strategy
Soft Skills
CommunicationProactive OutreachJudgmentCustomer CredibilityCollaboration
Tools & Technologies
Mobile BankingSelf-Service Banking
Certifications & Qualifications
FINRA Series 65State Insurance LicenseSAFE Registration
Industry Keywords
Consumer BankingBusiness BankingLendingDepositsInvestments
About the role
Key responsibilities & impact- Acquire, manage, and grow a portfolio of consumer and business customer relationships
- Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
- Drive balanced growth across deposits, lending, and investments
- Coordinate warm introductions and partner with Wealth, Home Lending, and Business Banking
- Convert qualified opportunities into closed outcomes
- Educate customers on self-service and mobile banking options
- Resolve account inquiries and service requests within authorized limits
- Document actions and set follow-up plans
- Demonstrate risk excellence through accurate documentation, sound judgment, timely escalation, and policy and regulatory adherence
- Open accounts, handle service requests, and deliver a seamless banking experience
- Build customer credibility and loyalty through discovery conversations and proactive outreach
Requirements
What you’ll need- 2+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ year of assessing and meeting customer needs or helping with issue resolution
- 1+ year of building and maintaining effective relationships with customers and partners
- Ability to work a schedule that includes most Saturdays
- FINRA Series 6 and Series 63 (or recognized equivalents) active or completed within a designated timeframe
- Securities Industry Essentials (SIE) exam required for FINRA qualifications earned after September 30, 2018
- FINRA Series 65 (or equivalent) required within a specified period in listed states
- State Insurance license(s) active or completed within a designated timeframe
- Required FINRA licenses must be obtained and maintained for continued employment
- Enhanced financial fitness and criminal background standards
- SAFE registration required at the time of employment
- Loan Originators must meet LO/CFPB requirements and Wells Fargo policies
- No Visa sponsorship available
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Programs designed to support work-life balance and well-being
- Ongoing coaching
- Equal opportunity employment
- Medical accommodation support during application/interview process
- Drug-free workplace