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Relationship Banker
Wells Fargo. Acquire, manage, and grow a portfolio of consumer and business customer relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and delivering tailored banking solutions while ensuring compliance with regulatory standards. Proficient in driving customer engagement and retention through effective communication and service excellence.
Highest-signal resume keywords
Customer Relationship ManagementFINRA Series 6 and Series 63Securities Industry Essentials (SIE)State Insurance LicenseIssue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ExperienceAccount OpeningBanking ActivitiesRisk ManagementDocumentation Accuracy
Soft Skills
Effective CommunicationRelationship BuildingProblem SolvingProactive OutreachTeam Coordination
Tools & Technologies
Mobile Banking SolutionsSelf-Service Banking Options
Certifications & Qualifications
FINRA Series 65SAFE Registration
Industry Keywords
Consumer BankingBusiness BankingLendingInvestmentsCompliance Standards
About the role
Key responsibilities & impact- Acquire, manage, and grow a portfolio of consumer and business customer relationships
- Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
- Drive retention and balanced growth across deposits, lending, and investments
- Coordinate warm introductions and integrated solutions with Wealth, Home Lending, and Business Banking partners
- Convert qualified opportunities into closed outcomes
- Educate customers on self-service and mobile banking options to promote digital adoption
- Resolve account inquiries and service requests within authorized limits
- Document actions and establish follow-up plans
- Demonstrate risk excellence through accurate documentation, sound judgment, timely escalation, and policy and regulatory adherence
- Serve as the primary point of contact for everyday banking needs through appointments, lobby engagement, and proactive outreach
- Open accounts and handle everyday banking activities
Requirements
What you’ll need- 2+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ year of assessing and meeting customer needs or helping with issue resolution
- 1+ year of building and maintaining effective relationships with customers and partners
- Ability to work a schedule including most Saturdays
- FINRA Series 6 and Series 63, or FINRA-recognized equivalents, active or completed within a designated timeframe
- Securities Industry Essentials (SIE) exam required for FINRA qualifications earned after September 30, 2018
- FINRA Series 65, or equivalent, required within a specified period in Texas and other listed states
- State Insurance license(s), active or completed within a designated timeframe
- Required FINRA licenses must be obtained and maintained for continued employment
- Enhanced financial fitness and criminal background standards
- SAFE registration required at the time of employment
- LO/CFPB requirements for Loan Originators
- Compliance with Wells Fargo policies regarding financial responsibility, character, fitness, and criminal background
- No visa sponsorship available
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Work-life balance and well-being programs
- Community investment recognition
- Ongoing coaching
- Career growth opportunities
- Equal opportunity employment
- Disability accommodations during recruitment
- Drug-free workplace