Roving Personal Banker, Bilingual

Wells Fargo

. Provide support across a variety of branch locations within a specific geography when a banker or teller is out of the office or to temporarily cover vacancies .

Posted 10/30/2026full-timeManassas • Virginia • United StatesJunior💰 $26 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively engaging with clients, understanding their financial needs, and providing appropriate banking solutions. Proficient in maintaining relationships with customers and internal partners while adhering to regulatory requirements and policies.

Highest-signal resume keywords

Customer Service ExperienceRelationship BuildingProactive Customer EngagementSAFE RegistrationFinancial Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Transaction HandlingAccount Opening AssistanceCash HandlingFraud DetectionMobile Banking Education

Soft Skills

IntegrityProfessionalismAdaptabilityTeam CollaborationCommunication

Certifications & Qualifications

SAFE RegistrationConsumer Financial Protection Bureau Loan Originator Qualification

Industry Keywords

Bank ProductsFinancial ServicesCustomer OutreachMilitary ExperienceRegulatory Compliance

About the role

Key responsibilities & impact

Provide support across a variety of branch locations within a specific geography when a banker or teller is out of the office or to temporarily cover vacancies
Adapt to changing priorities and new surroundings while meeting customer needs
Build customer relationships through proactive outreach and propose appropriate products, services, and digital solutions
Assist customers with opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgment within defined policies and procedures
Develop understanding of bank products and services to connect them to customers' needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services
Refer customers' financial needs to other bankers and partners as needed
Maintain cash drawer, handle and balance cash, and complete service-related tasks
Commute to assigned branch locations for the duration of assignments

Requirements

What you’ll need

6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
Customer service focus with experience handling complex transactions across multiple systems
Experience proactively engaging with customers through outreach via phone or email
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to help customers succeed financially by offering introductions to additional team members as appropriate
Experience working with others on a team to meet customer needs
Experience fostering and developing strong customer relationships
Ability to build strong relationships with internal partners
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to interact with integrity and professionalism with customers and team members
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Support customers and employees in resolving or escalating concerns or complaints
Ability to travel 100% of the time within the district
Ability to work weekends and holidays as needed or scheduled
This position is not eligible for Visa sponsorship
SAFE registration required at the time of employment
Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements and related Wells Fargo policies
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
Must meet ongoing regulatory requirements and additional screening, if necessary

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Mileage reimbursement
Incentive opportunities may be available