Senior Lead Digital Product Manager – Agentic Operations

Wells Fargo

. Define and own the product vision, strategy, roadmap, and measurable outcomes for Agentic Operations capabilities supporting Marketing business operations .

Posted 10/9/2026full-timeUnited StatesSenior💰 $159,000 - $279,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining product vision, strategy, and roadmaps for agentic operations in a regulated financial services environment, with a strong focus on risk management, compliance, and measurable outcomes. Proficient in leading cross-functional teams and utilizing data-driven insights to inform product decisions and enhance user engagement.

Highest-signal resume keywords

Digital Product ManagementProduct Vision And StrategyRisk And Compliance ManagementAI Platforms And Agent OrchestrationAgile Delivery Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product RoadmapsProduct DiscoveryPerformance MetricsOperational ReportingWorkflow AutomationMonitoring And ResiliencyHuman-Centered DesignData AnalysisStakeholder AlignmentCapacity Management

Soft Skills

Strong CommunicationExecutive-Level StorytellingInfluencing Without AuthorityProblem-SolvingLeading Through Ambiguity

Tools & Technologies

JiraConfluenceJira AlignObservability ToolsMarketing Automation Platforms

Industry Keywords

Financial ServicesConsumer BankingRegulated TechnologyDigital MarketingAI-Enabled Capabilities

About the role

Key responsibilities & impact

Define and own the product vision, strategy, roadmap, and measurable outcomes for Agentic Operations capabilities supporting Marketing business operations
Serve as the business authority for agentic operations product capabilities
Establish product goals, objectives, key results, performance indicators, adoption measures, and value realization routines
Lead product discovery and continuous research with stakeholders, users, technology partners, risk partners, and business teams
Translate agentic operations needs into product epics, feature priorities, acceptance criteria, operating requirements, and sequencing recommendations
Manage prioritization across agentic operations capabilities, balancing business value, user impact, risk, compliance, technology complexity, cost, capacity, and strategic alignment
Partner with technology, architecture, data, security, model governance, and platform teams to design observability, orchestration, escalation, resiliency, model suitability, knowledge access, and performance monitoring capabilities
Define and maintain operational guardrails for agent and LLM usage
Oversee requirements for controls preventing unmanaged agent behavior, including runaway loops, excessive retries, unsupported tool use, policy exceptions, inappropriate outputs, and activity outside approved risk tolerance
Shape resilience capabilities including fallback paths, failover routines, continuity expectations, human-in-the-loop escalation, exception handling, and business continuity
Lead decisions on model suitability and routing strategy
Monitor token usage, model consumption, cost trends, capacity demand, agent utilization, and workflow performance
Translate performance data into product recommendations, roadmap trade-offs, capacity decisions, and executive-ready reporting
Partner with technology and delivery teams on sequencing, dependency management, delivery readiness, launch readiness, change adoption, and product performance improvement
Represent Agentic Operations in governance forums, portfolio planning, risk reviews, operating routines, and senior leadership discussions
Influence cross-functional partners without direct authority
Establish product structure, decision frameworks, operating standards, and practical solutions for emerging agentic AI capabilities in a regulated financial services environment

Requirements

What you’ll need

7+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education
Advanced experience defining product vision, strategy, roadmaps, outcomes, requirements, epics, features, and delivery priorities for complex digital, data, platform, workflow, or technology-enabled capabilities
Experience leading complex, cross-functional product initiatives with company, line-of-business, or enterprise-level impact
Experience operating in a regulated environment with accountability for risk, compliance, controls, governance, audit readiness, privacy, information classification, or responsible technology practices
Experience using data, product performance metrics, customer or user insights, operational reporting, and business analysis to make product decisions and communicate recommendations
Experience partnering with technology, design, analytics, risk, compliance, legal, operations, and business stakeholders to deliver measurable outcomes
Experience with enterprise AI platforms, LLM-based capabilities, AI agents, agent orchestration, observability tools, prompt operations, knowledge management, model routing, workflow automation, or AI-enabled product capabilities
Experience supporting marketing capabilities such as marketing automation, audience operations, campaign orchestration, personalization, customer engagement, content operations, decisioning, or marketing workflow platforms
Experience developing product capabilities for monitoring, resiliency, explainability, auditability, escalation, human-in-the-loop operations, control management, or operational governance
Experience applying responsible AI, model risk, privacy, information security, audit, records, compliance, legal, or control expectations to digital, data, marketing, or technology-enabled business processes
Experience with agile delivery practices, backlog prioritization, product discovery, quarterly or PI planning, Jira, Confluence, Jira Align, product roadmaps, product scorecards, and cross-functional delivery routines
Experience developing operating models, playbooks, adoption plans, performance scorecards, capacity management routines, executive reporting, and value realization frameworks for digital or platform products
Experience leading senior stakeholder discussions, governance reviews, steering routines, portfolio planning, and strategic prioritization conversations
Experience managing product priorities, dependencies, sequencing, stakeholder alignment, and trade-off decisions across multiple teams or business areas
Financial services, consumer banking, lending, marketing, data, digital platform, or regulated technology experience
Strong understanding of human-centered design, customer experience, user research, product analytics, and technology delivery practices
Strong communication and executive-level storytelling skills
Demonstrated ability to influence without direct authority, lead through ambiguity, simplify complex problems, and align stakeholders around strategic priorities
Demonstrated ability to operate with a strong risk mindset while driving innovation, operational excellence, adoption, and measurable business value
VISA Sponsorship will not be supported by this role
Relocation will not be supported by this role

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available