Senior Operations Processor

Wells Fargo

. Complete moderately complex to complex operational and customer support initiatives from intake through resolution and closure .

Posted 11/5/2026full-timeDes Moines • Iowa • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support, critical thinking, and data analysis to enhance process performance and customer service delivery. Proven ability to collaborate effectively and adapt to changing priorities while maintaining accountability.

Highest-signal resume keywords

Operations Support ExperienceData AnalysisCritical ThinkingCustomer Service DeliveryQuality Assurance Practices

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOperational SupportProcess ImprovementWorkflow PracticesQuality AssuranceProblem SolvingDecision MakingOperational Risk AwarenessTrend IdentificationEscalation Procedures

Soft Skills

CollaborationAccountabilityAdaptabilityOrganizational SkillsCommunication

Industry Keywords

Operational InitiativesCustomer SupportService ObjectivesEscalated ProcessingControl GapsMedium Risk WorkOperational WorkflowsStrategic ThinkingOperational PrioritiesInternal Customers

About the role

Key responsibilities & impact

Complete moderately complex to complex operational and customer support initiatives from intake through resolution and closure
Research and resolve escalated processing, transaction, data, or service issues by evaluating information and applying established procedures
Use operational data and quality results to identify trends, root causes, and opportunities to improve process performance
Provide subject matter guidance and interpretation of procedures to less experienced staff
Contribute to implementation of new or revised processes, controls, and workflow practices within the functional area
Apply independent judgment under limited supervision to medium risk work and longer-term deliverables
Collaborate with peers, colleagues, managers, and internal customers to resolve issues and achieve service objectives
Escalate material risks, control gaps, and exceptions in accordance with established requirements

Requirements

What you’ll need

2+ years of operations support experience, or equivalent demonstrated through work experience, training, military experience, or education
Experience applying critical thinking, problem solving, and decision-making to operational issues and exceptions
Ability to use data analysis and strategic thinking to identify trends, evaluate alternatives, and recommend operational improvements
Experience supporting customer service delivery and using customer needs to inform operational decisions
Knowledge of quality assurance practices and operational risk awareness
Experience prioritizing work and organizing operational or administrative workflows
Ability to collaborate effectively with colleagues and partners to achieve operational objectives
Ability to maintain accountability and adapt effectively when managing changing operational priorities and challenges
Willingness to work on-site at the stated location
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed

Benefits

Comp & perks

Hybrid work schedule
Relocation assistance is not available
Ability to work additional hours as needed