Senior Quality Assurance Administrator – Bilingual

Wells Fargo

. Support and provide scoring guidance to quality assurance staff on regulations, compliance, procedures, policies, and First Call Resolution .

Posted 10/23/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance processes, compliance regulations, and performance monitoring while effectively coaching and training staff. Bilingual proficiency in Spanish and English enhances communication and teamwork across diverse environments.

Highest-signal resume keywords

Quality Assurance Support ExperienceBilingual Proficiency In Spanish And EnglishAnalytical SkillsCompliance With RegulationsTraining And Coaching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceScoring GuidanceCompliance ReviewDatabase DesignPerformance Tracking

Soft Skills

Attention To DetailOrganizational SkillsProfessionalismTeamworkDiscretion

Industry Keywords

First Call ResolutionCalibration ScoresRisk AssessmentGovernanceEscalation Procedures

About the role

Key responsibilities & impact

Support and provide scoring guidance to quality assurance staff on regulations, compliance, procedures, policies, and First Call Resolution
Escalate maintenance errors identified during scoring and ensure resolution
Review programs, processes, documentation, and systems for compliance with company standards and government regulations
Assist in developing and designing product-specific databases
Review and score work
Prepare calibration scores and facilitate team calibrations
Monitor quality assurance programs and processes to identify gaps and assess risk
Design and conduct training as needed
Coach staff and track performance expectations and results
Make final scoring decisions on disputes affecting quality results
Interact with staff and business partners to promote teamwork and departmental effectiveness
Adhere to Wells Fargo risk, compliance, governance, monitoring, escalation, and remediation requirements

Requirements

What you’ll need

2+ years of Quality Assurance support experience, or equivalent demonstrated through work experience, training, military experience, or education
Bilingual speaking proficiency in Spanish and English
Strong analytical skills with exceptional attention to detail and accuracy
Ability to organize and manage multiple priorities effectively
Ability to work effectively in a virtual environment across multiple time zones and locations
Ability to handle confidential and sensitive information with professionalism and discretion
Compliance with applicable outside activities and personal investing policies
Directly represent your own experiences during the recruiting and hiring process

Benefits

Comp & perks

Hybrid work schedule
Equal opportunity employment
Medical accommodation support during the application or interview process
Drug-free workplace