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Senior Systems Operations Engineer
Wells Fargo. Manage installed systems and infrastructure within the Systems Operations functional area .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Systems Engineering and Technology Architecture, with a strong focus on Production Application Support and incident management. Proficient in implementing observability and automation tools to enhance system reliability and efficiency.
Highest-signal resume keywords
Systems Engineering ExperienceProduction Application SupportITIL Incident ManagementApplication Observability ToolsRDBMS Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems EngineeringTechnology ArchitectureProduction Application SupportApplication ObservabilityRDBMSJava Applications.NET ApplicationsAutomationCI/CD ToolsNoSQL
Soft Skills
LeadershipProblem SolvingCollaboration
Tools & Technologies
AppDynamicsSplunkElasticBigPandaGrafanaMicrosoft Application InsightsJenkinsArtifactoryTerraformAnsible
Industry Keywords
ITILIncident ManagementChange ManagementCloud EnvironmentsAI/ML SystemsObservabilitySelf-Healing PatternsTraffic ManagementFault ToleranceData Replication
Tech Stack
Tools & technologiesAnsibleCloudGrafanaJavaJenkinsMongoDBNoSQLOracleRDBMSSplunkTerraform.NET
About the role
Key responsibilities & impact- Manage installed systems and infrastructure within the Systems Operations functional area
- Increase system efficiencies and reduce human intervention time on related tasks
- Review and analyze operational support systems, application software, and system management tools to maximize systems and infrastructure availability
- Partner with engineering and application teams to design, build, and support highly available, scalable, and secure technology platforms
- Drive reliability improvements through observability, automation, and continuous service optimization
- Lead incident response, root cause analysis, and reliability initiatives
- Work with vendors and technical personnel to resolve problems and technical issues
- Lead teams to meet technical deliverables while applying technical process controls and standards
- Support production applications and infrastructure at scale
Requirements
What you’ll need- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education
- 3+ years of demonstrated experience leading Production Application Support at scale
- Experience with ITIL-aligned incident, problem, and change management
- 3+ years of experience implementing application observability through tools such as AppDynamics, Splunk, Elastic, BigPanda (AIOPS), Grafana, or Microsoft Application Insights
- 3+ years of experience supporting large-scale Java and .NET applications
- Strong RDBMS expertise, including Oracle and MSSQL
- NoSQL experience with MongoDB is a plus
- Experience supporting AI/ML-enabled production systems is desired
- Understanding of model observability, prompt/configuration change management, data drift, failure modes, and AI signal integration into incident response and SRE practices is desired
- Understanding of on-prem, client-server, on-prem cloud, hybrid cloud, and public cloud environments is desired
- Experience with CI/CD tools including Jenkins, Artifactory, and Harness, as well as Terraform, is desired
- Experience reducing operational toil through automation using Ansible or equivalent is desired
- Experience with runbook automation and self-healing patterns is desired
- Experience operating resilient systems, including traffic management with F5 and AVI, fault tolerance, and data replication, is desired
- Periodic availability for evening and weekend on-call
- At least 3 days per week in office
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available