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Senior Technology Business Systems Consultant
Wells Fargo. Lead or participate in technology initiatives for simple to moderately complex business problems within technology business systems, specifically telephony systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Systems Data and Call Center Telephony technology, with a strong focus on application and call routing development using Genesys, Nuance, and Five9 products. Proven ability to manage project schedules, coordinate communication between teams, and implement technological solutions to complex business problems.
Highest-signal resume keywords
Business Systems Data ExperienceCall Center Telephony Technology ExperienceApplication Development with GenesysProject ManagementCloud Project Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentCall Routing DevelopmentBusiness Process ImprovementTest Script CreationDesign Document Analysis
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationDetail-OrientedOrganizational SkillsTime Management Skills
Tools & Technologies
GenesysNuanceFive9Microsoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Telephony SystemsCall Center TechnologyContact Center TechnologyCloud ProjectsQuality Tools
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead or participate in technology initiatives for simple to moderately complex business problems within technology business systems, specifically telephony systems
- Contribute to cost-effective systems and procedures that meet business requirements
- Evaluate moderately complex business, operational, or technical challenges and resolve complex business problems
- Partner with business and technology teams to evaluate business problems and lead teams in providing technological solutions
- Act as an internal consultant using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate with business and technology teams to resolve issues and provide technological solutions
- Manage project schedules and deliverables
- Coordinate communication and information flow between business and technology teams
- Read and analyze detailed design documents
- Create test scripts based on design documents
- Test, learn, and roll out new technology
Requirements
What you’ll need- 4+ years of Business Systems Data experience, or equivalent demonstrated through work experience, training, military experience, or education
- 4+ years of Call Center Telephony technology experience
- 4+ years of application and/or call routing development experience with Genesys, Nuance and/or Five9 products
- Call center/contact center technology experience preferred
- Experience navigating software development
- Knowledge of design documents
- Experience working on cloud projects
- Expertise with Microsoft Outlook, Word, and Excel
- Excellent written and verbal communications skills
- Detail-oriented with excellent organizational and time management skills
- Must have flexibility to work evenings and weekends as needed
- This position is not eligible for Visa sponsorship
Benefits
Comp & perks- Competitive salary
- Robust benefits package
- Programs to support work-life balance and well-being
- Community involvement recognition
- Career growth and development opportunities
- Discretionary bonus may be available