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Systems Operations Manager – Platform Front Line
Wells Fargo. Lead and manage a Systems Operations team supporting, monitoring, and delivering File Transmission technology services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Systems Engineering and Technology Architecture, with a strong focus on operational management, continuous improvement, and team development. Proven ability to lead technology operations, drive automation, and enhance service delivery through effective stakeholder engagement and performance management.
Highest-signal resume keywords
Systems Engineering ExperienceLeadership ExperienceOperational Risk ManagementAutomation and Process SimplificationPerformance Improvement Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology ArchitectureOperational Objectives EstablishmentIncident ManagementProblem ManagementChange ManagementResource Capacity ManagementPerformance IndicatorsService Delivery ManagementOperational Data AnalysisFile Transmission Technology Services
Soft Skills
Coaching and MentoringAnalytical SkillsProblem-Solving SkillsWritten CommunicationVerbal Communication
Tools & Technologies
System Management ToolsInfrastructure ManagementOperational Change Management
Industry Keywords
Technology OperationsProduction SupportBusiness-Critical Technology SupportContinuous ImprovementStakeholder Engagement
About the role
Key responsibilities & impact- Lead and manage a Systems Operations team supporting, monitoring, and delivering File Transmission technology services
- Establish operational objectives, monitor performance, and lead corrective and improvement actions
- Build organizational capability through coaching, mentoring, skills development, cross-training, knowledge management, succession planning, and talent development
- Assess resource capacity, skills, and workload and allocate resources against service priorities
- Use operational data, service trends, recurring issues, and performance insights to improve reliability, efficiency, and service outcomes
- Establish improvement plans to address recurring challenges, reduce manual effort, strengthen processes, and improve target achievement
- Identify opportunities to increase system efficiency and reduce human intervention
- Lead operational issues through prioritization, stakeholder engagement, escalation, ownership, and follow-through
- Drive problem management and sustainable corrective actions
- Engage stakeholders and technology partners to establish priorities, communicate operational health and risks, resolve issues, and coordinate delivery
- Make decisions involving operating systems, application software, infrastructure, and system management tools
- Promote effective procedures, documentation, knowledge transfer, readiness, and operational change management
- Implement policies and procedures and ensure risk management and compliance responsibilities are executed
- Collaborate with analysts, engineering and IT teams, stakeholders, and vendors to support reliable end-to-end technology services
- Manage experienced technology professionals through coaching, career development, feedback, and capability-building opportunities
- Manage people and financial resource allocation across operational responsibilities, strategic priorities, and improvement initiatives
- Participate in hiring, onboarding, talent planning, and retention activities
- Champion simplification and automation to improve scalable and sustainable service outcomes
- Provide leadership oversight for File Transmission technology services within Platform Front Line
- Maintain focus on service reliability, operational discipline, risk management, and continuous improvement
- Support operational escalations and leadership activities as required
Requirements
What you’ll need- 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education
- 2+ years of Leadership experience
- Experience leading technology operations, production support, infrastructure operations, or business-critical technology support functions
- Experience leading and developing experienced technology professionals, including coaching, career development, skills development, and succession planning
- Experience establishing operational objectives and using measurable performance indicators to manage service delivery and drive continuous improvement
- Experience identifying operational trends, recurring issues, and performance gaps and translating insights into sustainable improvement plans
- Experience driving automation, process simplification, and reduction of manual operational activities
- Experience with incident, problem, change, and operational risk management in a complex technology environment
- Ability to lead across organizational boundaries and influence engineering, application, infrastructure, and technology stakeholders
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Experience managing resource capacity, prioritization, and delivery across operational responsibilities and improvement initiatives
- Ability to develop team accountability and ownership of outcomes
Benefits
Comp & perks- Equal opportunity employment
- Medical accommodation available upon request
- Drug-free workplace
- Risk and compliance programs supporting employees and customers