Technology Operations Associate

Wells Fargo

. Serve as the first point of contact for technology support via phone, chat, and ticketing systems .

Posted 9/15/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technology Operations and IT Support, with a strong focus on troubleshooting Windows, Microsoft 365, and mobile devices. Proven ability to manage incidents effectively while maintaining compliance with security and risk management standards.

Highest-signal resume keywords

Technology Operations ExperienceWindows Operating Systems SupportServiceNow ProficiencyCustomer Service SkillsActive Directory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingIncident ManagementUser Access ManagementCloud PC SupportVPN ConfigurationMFA ImplementationMobile Device SupportOperational ExcellenceRoot Cause AnalysisService Desk Performance

Soft Skills

Communication SkillsProblem-Solving SkillsCustomer Service OrientationAdaptabilityAttention to Detail

Tools & Technologies

ServiceNowMicrosoft 365Active DirectoryVDIAzure

Industry Keywords

Financial ServicesBrokerageWealth ManagementRegulated Business EnvironmentsIT Service Management

Tech Stack

Tools & technologies

AzureCloudITSMServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for technology support via phone, chat, and ticketing systems
Deliver customer service through effective troubleshooting, incident ownership, and operational excellence
Troubleshoot Windows, Microsoft 365, mobile devices, VDI, Cloud PC, VPN, MFA, Active Directory, and remote access technologies
Support business-critical applications, user access, and account-related requests
Analyze incidents, identify root causes, and drive timely resolution
Own incidents from initial contact through resolution or escalation
Document incidents, troubleshooting steps, and resolutions in ServiceNow
Escalate complex issues while ensuring effective communication and follow-up
Monitor and respond to operational issues, service disruptions, and technology incidents
Maintain compliance with security, risk, and access management standards
Identify process improvement opportunities and contribute to operational excellence and service desk performance

Requirements

What you’ll need

6+ months of Technology Operations experience, or equivalent demonstrated through work experience, training, military experience, or education
6+ months of Technology Operations, IT Support, Service Desk, or Technical Support experience
6+ months of experience supporting Windows operating systems, Microsoft 365 applications, and mobile devices
6+ months of experience with ServiceNow or similar IT Service Management (ITSM) platforms
1+ years of Technology Operations, Service Desk, Help Desk, or IT Support experience preferred
Strong customer service, communication, troubleshooting, and problem-solving skills
Ability to work in a fast-paced environment while adhering to security, risk, compliance, and documentation standards
Working knowledge of Active Directory, VPN, MFA, Cloud PC, Azure, remote access technologies, and user access management
Experience supporting financial services, brokerage, wealth management, or other regulated business environments
Experience supporting desktop, mobile, and remote access technologies
Ability to work outside normal business hours 24/7
Standard work schedule availability Monday through Friday, 7AM to 4PM ET
Ability to support periodic overtime when necessary
Position is not eligible for visa sponsorship

Benefits

Comp & perks

Equal opportunity employment practices
Medical accommodation available during the application or interview process
Drug-free workplace