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Tele Sales Specialist – Merchant Services
Wells Fargo. Sell payment solutions, including POS systems, eCommerce gateways, and mobile payment tools .
About the role
Key responsibilities & impact- Sell payment solutions, including POS systems, eCommerce gateways, and mobile payment tools
- Engage with pre-qualified inbound leads and execute targeted outbound follow-up to drive conversion
- Assess client needs and deliver customized merchant solutions aligned to business objectives
- Educate clients on payment security, fraud mitigation, and regulatory compliance
- Manage the full sales lifecycle from initial consultation through application, onboarding, and activation
- Collaborate with internal partners to ensure a seamless end-to-end client experience
- Support inbound inquiries from customers and prospects within the Merchant Services contact center
- Assist with account setup and onboarding across multiple platforms and industries
- Navigate multiple systems to address questions related to funding, billing, interchange, and payment operations
- Achieve sales goals, service standards, and key performance metrics
Requirements
What you’ll need- 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, or education
- Experience in consultative sales, financial services, or solution-based selling environments
- Merchant Services, payments, or fintech industry experience
- Proven success managing outbound sales efforts and pipeline development
- Bilingual Spanish proficiency
- Experience handling inbound customer service inquiries alongside sales responsibilities
- Understanding of financial documentation, regulatory disclosures, and compliance requirements
- Excellent verbal and written communication skills
- Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications
- Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals
- Willingness to work on-site at the stated location
- Position is not eligible for visa sponsorship
- Availability to work Monday-Friday, 8am to 6pm CST
Benefits
Comp & perks- Robust benefits
- Competitive compensation
- Work-life balance and well-being programs
- Community investment recognition
- Career growth opportunities
- Equal opportunity employment
- Medical accommodation support during recruitment
- Drug-free workplace