Front Office Specialist

Wellstar Health System

. Greet patients and guests warmly in person or by telephone, following AIDET principles .

Posted 10/10/2026full-timeDouglasville • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, scheduling, and insurance verification while effectively managing communication and administrative tasks in a healthcare setting. Exhibits strong customer service skills and a positive attitude in a team-oriented environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical TerminologyCustomer ServiceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR ManagementCPT-4 CodingICD-9 CodingHCPCS CodingAppointment SchedulingCash ManagementCollectionsDaily BalancingInsurance FilingComputer Skills

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationPositive AttitudeCustomer Interaction

Tools & Technologies

Experion

Industry Keywords

Healthcare SettingFront Office ExperiencePatient CareAIDET Principles

About the role

Key responsibilities & impact

Greet patients and guests warmly in person or by telephone, following AIDET principles
Answer incoming calls, direct calls, take messages in the EHR, handle non-clinical processes, and schedule appointments
Communicate with patients about delays or waits for care
Work with clinical staff and providers in a team approach
Manage patient call wait times, queues, voicemails, and messages
Register and schedule patients; verify insurance eligibility through Experion
Check in patients, scan insurance cards and IDs into the EHR, and complete paperwork
Collect co-pays, outstanding balances, deductibles, and self-pay balances
Manage cash allowance, collections, daily balancing, superbills, posting reports, and bank bags
Check patients out, arrange payment plans, and schedule follow-up appointments
Contact patients for appointment reminders
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
Perform other duties assigned by management

Requirements

What you’ll need

High School Diploma
1–2 years administrative front office experience in a physician practice or health care setting (preferred)
Previous customer service experience
Computer skills essential
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS)
Knowledge of insurance filing and requirements
Strong verbal and written communication skills
Must be able to communicate and understand verbal and written English language
Positive attitude while working in a team setting

Benefits

Comp & perks

Support to do more meaningful work
More rewarding life