Front Office Specialist

Wellstar Health System

. Greet patients and guests warmly in person or by telephone, following AIDET principles .

Posted 11/4/2026full-timeFairburn • Georgia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing patient interactions and administrative tasks in a healthcare setting. Proficient in insurance verification, appointment scheduling, and handling financial transactions.

Highest-signal resume keywords

Customer Service ExperienceInsurance VerificationEHR ManagementMedical TerminologyAdministrative Front Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance FilingAppointment SchedulingCash ManagementCPT-4 CodingICD-9 CodingHCPCS CodingEHR Software ProficiencyData EntryPayment ProcessingPatient Registration

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationProblem SolvingInterpersonal Skills

Tools & Technologies

ExperionEHR Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePatient CareWellstar Health SystemClinical Staff CoordinationAIDET Principles

About the role

Key responsibilities & impact

Greet patients and guests warmly in person or by telephone, following AIDET principles
Answer incoming calls, direct them appropriately, take messages in the EHR, handle non-clinical processes, and schedule appointments
Communicate with patients about delays or waits for care
Work with clinical staff and providers as part of a team
Manage call wait times, queues, voicemails, and messages; offer call-back options
Register and schedule patients; verify insurance eligibility through Experion; check in patients; scan insurance cards and IDs into the EHR; complete paperwork
Collect co-pays, outstanding balances, deductibles, and self-pay balances; set up payment arrangements
Manage cash allowance, verify opening balance, account for collections and change, and balance superbills/posting reports with the bank bag at daily close
Check patients out and schedule follow-up appointments
Contact patients for appointment reminders
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
Comply with Wellstar Health System policies, standards of work, and code of conduct
Perform other duties as assigned by management

Requirements

What you’ll need

High School Diploma / GED General
Previous customer service experience required
Computer skills essential
Knowledge of insurance filing and requirements
Strong verbal and written communication skills
Medical terminology including coding (CPT-4, ICD-9, and HCPCS) preferred
2 years administrative front office experience in a physician practice or health care setting preferred