Patient Financial Services Representative

WellStreet Urgent Care

. Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms .

Posted 11/11/2026full-timeRemote • Georgia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing and collections, with a strong understanding of insurance processes and compliance with HIPAA regulations. Proficient in managing patient inquiries and collaborating with healthcare teams to resolve billing issues effectively.

Highest-signal resume keywords

Patient Billing ManagementInsurance Process UnderstandingPractice Management Software ExperienceExceptional Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingCollectionsInsurance Coverage InterpretationBilling Statement SubmissionAttention to DetailMultitaskingConflict Resolution

Soft Skills

EmpathyProfessionalismPositivityFlexibilityDependability

Tools & Technologies

MS Office SuitePractice Management Software

Industry Keywords

Revenue Cycle ManagementHealthcare Customer ServicePatient PrivacyPayer PoliciesDenied Claims

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms
Manage patient billing and collections for urgent care visits using practice management software
Interpret and explain insurance coverage and patient financial responsibility
Collaborate with the Revenue Cycle Management team to resolve billing, coding, and workflow issues
Update patient demographics and submit daily billing statements to the statement vendor
Maintain compliance with insurance contracts and payer policies
Coordinate with clinic teams to resolve patient billing inquiries
Support overall functions and projects within the Revenue Cycle Department

Requirements

What you’ll need

High school diploma or equivalent
Minimum 2 years in patient billing, collections, and healthcare customer service
Strong understanding of insurance processes, eligibility, and denied claims
Proficiency in MS Office Suite (Word, Excel, PowerPoint)
Experience with practice management or billing systems
Exceptional written and verbal communication skills
Ability to communicate clearly with patients and team members
Ability to remain empathetic, professional, and composed when handling patient concerns or conflict
Positivity, flexibility, and dependability in a high-volume environment
Strong attention to detail with the ability to multitask and manage competing priorities
Calm, courteous, and helpful demeanor
Ability to uphold patient privacy and HIPAA regulations

Benefits

Comp & perks

Medical, Dental, Vision, Prescription, Pet Insurance & more
Paid Time Off & Holidays
401K with Company Match
Leadership opportunities & career development
Employee Assistance Program (EAP) & wellness initiatives